Lorikeet
AI, fintech, healthtech, marketplaces, delivery services
Founder'sOfficeAssociate
Neural analysis suggests this role is
optimal for Mid candidates.
“Founder's Office Associate at Lorikeet. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, operational excellence, domain expertise, AI tooling, AI-native tooling. Assist with LT agenda prep, brief founders on key discussion points, capture action items, and chase them to closure. Research and brief founders before investor calls, executive sessions, and board meetings”
What You'll Achieve.
advance the highest-priority projects for the company; operate at a higher level; build deep context along the way; drive to a decision; supercharges our founders' impact; identify issues with conviction
Industry & Context.
Bring clarity to complex, cross-functional problems; spot patterns across subscriber accounts; spot problems before anyone asks you to look
ready to be in our Surry Hills office five days a week, happy to be in our Surry Hills office 5 days/week
What They're Looking For.
Must Have
2–4 years in consulting, finance, or a fast-growing startup, exceptionally organised, agency-driven, comfortable diving into an unfamiliar domain, managing a dozen open workstreams at once, ready to be in our Surry Hills office five days a week, working directly alongside our founders and leadership team, 2–4 years of experience in operations, strategy, consulting, investment banking, VC/PE, or a business analyst role at a fast-growing company, come from a consulting, finance, entrepreneurial, or startup background where you learned to operate under ambiguity with hustle and horsepower, happy to be in our Surry Hills office 5 days/week, ready to hit the ground running
Nice to Have
people from underrepresented backgrounds
What You'll Do.
Assist with LT agenda prep
brief founders on key discussion points
and chase them to closure
Research and brief founders before investor calls
Coordinate logistics for events with guests (subscriber and prospect executive sponsors
special guests in tech): agenda
Triage the stream of requests that land on the founders' plates: own it
or make the call to drop it
Fill in where needed: run an exec demo
stand in at a conference
jump in to resolve a subscriber issue
Stand up new processes from scratch
then hand them off to the right function once they're running
Bring clarity to complex
cross-functional problems: pull together the right people
synthesise conflicting inputs
and help drive to a decision
Build scalable processes and playbooks
often with AI-native tooling that supercharges our founders' impact
Build genuine domain expertise: understand the Lorikeet platform well enough to demo it to a prospect
and spot patterns across subscriber accounts
Communicate the business to varied audiences: write clearly for investors
present credibly to the leadership team
and translate strategy for the broader company
Develop a working knowledge of deals in the CRM
competitive landscape
and product roadmap — not as a spectator
but as someone who can identify issues with conviction
Sit in on subscriber calls
Build enough understanding of the system to spot problems before anyone asks you to look
How You'll Work.
Team & Collaboration
cross-functional coordination; working directly alongside our founders and leadership team; Bring clarity to complex, cross-functional problems: pull together the right people, synthesise conflicting inputs, and help drive to a decision; present credibly to the leadership team
Communication Scope
write clearly for investors; present credibly to the leadership team; translate strategy for the broader company
Process & Methodology
managing a dozen open workstreams at once, Stand up new processes from scratch, Build scalable processes and playbooks
Full Job Description
ABOUT US Lorikeet is redefining what customer support looks like — and we're just getting started. We build AI that handles complex, high-volume support for fintechs, healthtechs, marketplaces, and delivery services. Not chatbot-tier AI. The kind that actually resolves tickets, gives support teams their time back, and raises the bar for what software can do. We're backed by over $50M USD from QED, Blackbird, and Square Peg, with backing from operators like Claire Hughes Johnson (ex-Stripe COO) and Cristina Cordova (Linear COO), plus founders of Canva, Atlassian, and Airwallex. We're the first company since Canva to be funded at early stage by all three of Australia's top VC funds — which tells you something about the calibre of people who've looked closely at what we're building and said yes. Our customers include some of the largest telehealth, fintech, and marketplace companies in the US and Australia — many handling over a million support tickets a year. The problems are real, the scale is real, and the work matters. If you want to build something that genuinely changes how businesses and customers interact — this is the place. ABOUT THE ROLE We're hiring Lorikeet's first dedicated Founder's Office Associate — a role that sits at the centre of how our founders operate and scale their impact. The Founder's Office works directly alongside our Co-Founder & CEO and Chief of Staff to advance the highest-priority projects for the company. You'll work on high-stakes, glamorous problems and unglamorous work that requires high diligence, high judgement, and high grind — but with unlimited scope for impact and access to AI tooling to help you operate at a higher level. At leading tech startups, the strongest operators started as sharp generalists — often from consulting or entrepreneurial backgrounds — who embedded with founders, took on whatever the business needed, and built deep context along the way. Many went on to build entire functions and teams. That's the opportun
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