ForwardDeployedProductManager

ABOUT FRACTIONAL AI How do you turn a decades-old dataset into an industry-leading medical coding agent? Teach an AI receptionist to book appointments in Spanish? Automatically generate working data connectors from API docs? Build agents that write, test, and deploy their own software packages? Fractional AI is focused on putting frontier AI to work. We’re a group of veteran Silicon Valley builders who care deeply about getting complex AI systems built right, with strong conviction about what makes them succeed. We're backed by Anthropic, Blackstone, Hellman & Friedman, Goldman Sachs, General Atlantic, Leonard Green & Partners, Apollo Global Management, GIC, and Sequoia Capital. We're headquartered in SF with offices in NYC, Raleigh-Durham, and Dubai. THE ROLE Our customers come to us with ambitious, often fuzzy goals — make content moderation faster, customer service cheaper and better, unlock new integrations, automate the workflows no one else can touch. Your job is to turn those goals into AI-powered solutions that work in the real world, and to own the journey from first conversation to live system to real business impact. This is a forward-deployed, full-stack customer role: - Part engagement manager — you're the primary face of Fractional to the client. - Part product manager — you decide what we build and why. - Part delivery/program manager — you run the execution motion end-to-end. - Part “do whatever it takes" operator — you jump into the gaps to keep things moving. WHAT YOU’LL DO - Own the customer relationship end-to-end. Act as the customer's day-to-day strategic partner and primary point of contact, building trust across all levels of the organization and being candid about tradeoffs. - Shape what we build and why. Translate ambiguous business problems into crisp problem statements, user journeys, and success metrics — and work with customers to define what "success" actually means. - Turn messy problems into shipped solutions. Translate ambiguous nee