ForwardDeployedOperator

WindBorne Systems is supercharging weather forecasts with a unique proprietary data source: a global constellation of next-generation smart weather balloons targeting the most critical atmospheric data. We design, manufacture, and operate our own balloons, using the data they collect to generate otherwise unattainable weather intelligence. Our mission is to eliminate weather uncertainty, and in the process help humanity adapt to climate change, be that predicting hurricanes or speeding the adoption of renewables. We are building a future in which the planet is instrumented by thousands of our microballoons, eliminating gaps in our understanding of the planet and giving people and businesses the information they need to make critical decisions. The constellation team keeps our fleet flying and decides where it goes. Day to day, most of our work centers on the 1% of edge cases—the novel, the weird, the unpredictable—and serves two functions: it's a testing ground where edge cases surface bugs and validate new capabilities, and it's forward-deployed customer work where new features get demoed to and studied directly with customers in a hands-on way. It's an unusually wide surface area, and we're hiring someone to own a meaningful slice of it. RESPONSIBILITIES You'll own end-to-end operational performance across a rotating set of projects. In a givenmonth, you might: - Run point on a military exercise — coordinating with engineering on tech readiness, manufacturing on hardware volume, and the Flight Control team on in-flight priorities ,then closing the loop with the customer on results - Coordinate the operational rollout of new hardware, like ocean sensing buoys or radio ground stations - Identify recurring bugs that affect performance constellation-wide - Oversee our constellation’s response to a newly-appeared tropical storm – gathering the most interesting data while ensuring avoidance of other meteorological aircraft in the region, creating visualizations of our f