ForwardDeployedEngineeringManager

Coder is hiring a Forward Deployed Engineering leader to build and scale a new function within Customer Solutions. This role starts in post-sales, focused on onboarding, architecture “get well” engagements, and helping customers adopt new development patterns. Over time, this leader will help define how forward deployed engineering should work at Coder and how adjacent roles, such as CSMs and TAMs, evolve in an AI-augmented operating model. This is a builder role. The person in this seat will work directly with customers, shape the program design, partner closely with leadership, and help establish a repeatable model that improves customer outcomes while keeping the team lean and highly leveraged. What you'll do here - Build Coder’s Forward Deployed Engineering program inside Customer Solutions - Own the first wave of post-sales patterns, especially onboarding and customer “get well” motions - Help customers implement both the technical and organizational changes required to adopt agentic development workflows - Partner with the Field CTO and Customer Solutions leadership to align strategy, customer feedback, and execution - Use customer signals, product feedback, and operational data to improve onboarding quality, health outcomes, and expansion readiness - Develop repeatable patterns that can scale across customer segments with different levels of complexity - Help define how AI and human-in-the-loop workflows should modernize Customer Solutions over time - Contribute to hiring and team formation, with an expectation that this function grows further by year-end What we're looking for - You’ve led or helped build technical customer-facing teams such as professional services, forward deployed engineering, solution architecture, or implementation - You like operating as both a builder and a leader - You can work directly with customers while also designing the systems, patterns, and operating model behind the work - You’re comfortable with ambiguity and energized by d