ServiceNow
Information Technology And Services
ForwardDeployedEngineering-BuildManager
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“Forward Deployed Engineering- Build Manager at ServiceNow. Skills: Forward Deployed Engineering, Build Management, AI Solutions. Deliver intelligent systems using AI. Co-innovate AI solutions”
What You'll Achieve.
Deliver intelligent systems; Accelerate business outcomes; Build reusable AI solutions; Solve mission-critical challenges; Deliver fast; Iterate with purpose; Transform success into reusable patterns; Deliver measurable value; Transform 1-off wins; Deliver AI solutions; Achieve tangible customer impact; Optimize build delivery; Deliver on objectives
Industry & Context.
Problem-solver; Analytical mindset; Transforming ambiguity into clarity; Anticipate obstacles; Remove obstacles; Risk assessment; Risk mitigation; Conflict resolution
Occasional travel
What They're Looking For.
Must Have
10+ years project/program management, Solid understanding of SDLC, Solid understanding of release management, Experience delivering AI solutions, Experience deploying AI solutions
Nice to Have
AI/ML program management best practices, Program planning, Schedule construction, Risk assessment & mitigation, Dependency management, Change management, Predictive metrics, Experience deploying AI to production, Identifying waste/delays in AI development, Identifying waste/delays in AI deployment, Identifying waste/delays in AI release, Exceptional team building skills, Exceptional team management skills, Interpersonal skills, Conflict resolution, Negotiation skills, Leveraging AI into work processes, Critically thinking about integrating AI
What You'll Do.
Deliver intelligent systems using AI
Co-innovate AI solutions
Develop trusted relationships
Drive AI software development builds
Organize complex problems
Translate business objectives
Navigate AI release requirements
Drive process improvements
Coordinate day to day activities
Create transparency through reports
Seek constructive feedback
Provide feedback to colleagues
How You'll Work.
Team & Collaboration
Software engineers; Product managers; Product designers; Customers; Technology leaders; External stakeholders; Internal stakeholders
Communication Scope
Communicate changes; Communicate requests; Communicate deadlines; Communicate risks; Communicate status; Communicate progress
Process & Methodology
SDLC, Release management, Program planning, Schedule construction, Risk assessment, Risk mitigation, Dependency management, Change management, Predictive metrics
Full Job Description
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people. Team Bio: ServiceNow’s Applied AI Forward Deployed Engineering (FDE) team is where bold ideas meet transformative action. We partner with our most strategic customers to shape the future of enterprise AI. Together, we identify high-value opportunities, accelerate business outcomes, and build reusable AI-native solutions that advance the Now AI Platform. Our mission: We partner deeply with our customers to build intelligent, scalable AI solutions that solve their most mission-critical challenges. By embedding in real-world complexity, we deliver fast, iterate with purpose, and transform every success into reusable patterns that accelerate transformation across the Now Platform and the broader enterprise. Why This Role Matters: Enterprise leaders aren’t just experimenting with AI—they’re demanding outcomes. The next wave of adoption will be led by those who can move fast, deliver measurable value, and transform 1-off wins into repeatable success. As a FDE Build Manager, you operate on the frontlines of transformation. You will support ServiceNow’s cross-functional Forward Deployed Engineering (FDE) teams in building and delivering intelligent, scalable AI solutions that solve our customers’ most mission-critical challenges. You'll work in a fast-paced environment as our FDE team partners with key strategic customers to accelerate
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