Company
Engineering
ForwardDeployedEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Forward Deployed Engineer. Skills: Customer relationship management, Process automation, Product development feedback. Coach AI agents on product positioning. Coach AI agents on buyer personas”
What You'll Achieve.
Scale customer base to thousands
Industry & Context.
Identify patterns; Drive systematic improvements
What They're Looking For.
Must Have
Technical aptitude, Customer empathy, Communication skills, Comfort with process automation, Comfort with workflow design, Ability to identify patterns, Ability to drive systematic improvements
What You'll Do.
Coach AI agents on product positioning
Coach AI agents on buyer personas
Coach AI agents on pricing conversations
Serve as voice of customer
Identify common requests
Identify patterns in customer interactions
Inform product development
Own customer relationships end-to-end
Ensure customer success
Optimize customer experience
Automate manual tasks
Automate repetitive tasks
Translate customer feedback into features
How You'll Work.
Team & Collaboration
Work across engineering teams; Work across customer-facing teams
Communication Scope
Customer communication
Full Job Description
ABOUT THE ROLE We are looking for a Forward Deployed Engineer to be an early non-founder hire, owning every customer relationship and building the playbook for scaling from an early customer base to thousands. We seek a technical, customer-facing individual who understands product positioning and instinctively automates repetitive tasks. WHAT YOU'LL DO - Coach AI agents on product positioning, buyer personas, and pricing conversations - Serve as the voice of the customer, identifying common requests and patterns in customer interactions to inform product development - Own customer relationships end-to-end, from onboarding through ensuring success and optimizing their experience - Automate manual and repetitive tasks by building workflows and systems to help the customer engineering function scale - Work directly with the CTO to translate customer feedback into shipped product features WHAT WE'RE LOOKING FOR - Technical aptitude with ability to understand and explain complex product capabilities - Strong customer empathy and communication skills - Comfort with process automation and workflow design - Ability to identify patterns and drive systematic improvements - Collaborative mindset to work across engineering and customer-facing teams
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