Company
AI SaaS
ForwardDeployedEngineer(FoundingCustomerEngineer)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Forward Deployed Engineer (Founding Customer Engineer). Skills: Customer success, Technical implementation, Product feedback. Own customer relationships. Improve demo performance”
What You'll Achieve.
Scale from small customer base
Industry & Context.
Identify patterns
No visa sponsorship
What They're Looking For.
Must Have
0–3 years customer-facing technical role, Written and verbal communication, Hands-on automation workflows experience, Analyze customer feedback experience, Work cross-functionally experience, Authorized to work in US
Nice to Have
Coaching AI agents experience, Defining tiers experience, Defining personas experience, Defining pricing conversations experience
What You'll Do.
Own customer relationships
Improve demo performance
Analyze conversation logs
Translate customer feedback
Build automation workflows
Build automation systems
Define customer engineering playbook
Document customer engineering playbook
How You'll Work.
Team & Collaboration
Close collaboration with engineering; Close collaboration with CTO
Communication Scope
Leading product demos; Customer onboarding
Full Job Description
ABOUT THE ROLE This is a founding, first-non-founder hire at a seed-stage AI SaaS startup building conversational agents that run automated product demos for B2B go-to-market teams. You'll own every customer relationship and build the playbook for scaling from a small initial customer base to thousands. The role sits at the intersection of technical implementation, customer success, and product feedback — working directly with the CTO to shape what gets built. WHAT YOU'LL DO - Own end-to-end customer relationships from onboarding through ongoing success, including improving demo performance and driving adoption - Teach and coach AI agents on product positioning, buyer personas, pricing conversations, and sales workflows - Serve as the voice of the customer — analyze conversation logs and feedback to identify patterns and surface insights for the product team - Translate customer feedback into actionable product feature requests in close collaboration with engineering and the CTO - Build automation workflows and systems (scripting, APIs, low-code/no-code tools) to help the customer engineering function scale efficiently - Define and document the customer engineering playbook from scratch WHAT WE'RE LOOKING FOR Required - 0–3 years of experience in a customer-facing technical role in SaaS (e.g., solutions engineer, customer engineer, technical account manager) - Strong written and verbal communication skills; comfortable leading product demos and customer onboarding sessions - Hands-on experience building automation workflows to scale customer-facing tasks (scripting, APIs, or low-code/no-code tools) - Experience analyzing customer feedback and conversation logs to identify patterns and inform product decisions - Ability to work cross-functionally and translate customer needs into concrete product improvements - Experience coaching or configuring AI agents for sales contexts — defining tiers, personas, and pricing conversations is a plus Requirements & Eligibility - M
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