Salesforce
AI CRM
ForwardDeployedEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Forward Deployed Engineer at Salesforce. Skills: Process Automation, AI, SaaS, Customer Success. Own roadmap for process blueprints. Own feature lifecycle for components”
What You'll Achieve.
Measurable customer value; Efficiency improvements; Reduction in manual work; Blueprint adoption; Usage outcomes; Tangible business value delivered; Quality and clarity of roadmap feedback; Time-to-value; Scalability of solution deployments; Customer satisfaction; Depth of engagement
Industry & Context.
Solving big problems; Identify operational inefficiencies; Identify automation opportunities
What They're Looking For.
Must Have
8+ years of experience in Product Management, Process Automation, Business Analysis, or Solutions Consulting, Experience building external-facing products in enterprise B2B SaaS environments, understanding of business workflow mapping, process modeling, and process improvement methodologies, Proven experience translating business requirements into structured automated workflows or solutions, Hands-on technical experience with automation tools, workflow builders, AI prompting, or low/no-code platforms, Excellent spoken and written communication with ability to present complex ideas clearly to both technical and non-technical audiences, Proven ability to collaborate with virtual and global cross-functional teams including engineering, design, and customer success, Rigor and consistency in managing product backlogs and executing delivery
Nice to Have
Experience in SaaS, AI automation, supply chain operations, contact center operations, or customer experience technology, Experience with prompt design or agent-based automation solutions, Familiarity with the Salesforce platform ecosystem (e.g., APIs, platform services), Experience with network effects and cold start strategies, Familiarity with feature prioritization and product feedback processes, Lean, Six Sigma, or related process improvement certification, A related technical degree
What You'll Do.
Own roadmap for process blueprints
Own feature lifecycle for components
Identify operational inefficiencies
Map and analyze customer requirements
Build solution blueprints
Design automated solutions
Validate and test blueprints
Translate goals into PRDs
Manage product backlog
Drive consistent delivery
Document solution architecture
Conduct user interviews
Understand customer pain points
Provide feedback to Product Managers
Support rollout of blueprint solutions
How You'll Work.
Team & Collaboration
Partner with customer-facing teams; Collaborate with AI agents; Partner with engineering; Partner with design; Collaborate with virtual and global cross-functional teams; Collaborate with customer success
Communication Scope
Excellent spoken and written communication; Ability to present complex ideas clearly
Process & Methodology
Manage product backlog, Prioritize sprints, Drive consistent delivery using Agile methodologies
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Forward Deployed Engineer sits at the intersection of customer engagement and platform innovation. This role is responsible for designing, implementing, and optimizing automated business process solutions ("Blueprints") using Agentforce platform capabilities — while also owning the roadmap and feature lifecycle for scalable process solutions that drive measurable customer value. You will partner closely with customer-facing teams, AI agents, engineering, and design to transform manual, fragmented workflows into automated solutions. You are customer-obsessed, execution-focused, and passionate about solving big problems with creative solutions at speed and quality. Responsibilities Roadmap & Solution Ownership * Own the roadmap for process blueprints and automation solutions, balancing strategic direction with foundational execution needs * Own the feature lifecycle for specific components from discovery through launch and iteration * Identify operational inefficiencies, manual processes, and automation opportunities across customer and internal workflows Blueprint Design & Execution * Partner with customer-facing team leaders to map and analyze cust
Applying for this Forward Deployed Engineer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Salesforce?
Real rants from real employees. Read before you apply.