Salesforce

AI CRM

ForwardDeployedEngineer

Gqeberha, Eastern Cape, South Africa FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Forward Deployed Engineer at Salesforce. Skills: AI, LLM, Salesforce platform, Hands-on implementation. Drive tangible outcomes through hands-on implementation. Personally writing code, configuring systems, and troubleshooting issues”

What You'll Achieve.

Drive transformative AI solutions; Deliver tangible value; Ensure successful deployment and measurable business impact; Ensure data is always ready and optimized for our AI applications; Deliver amazing experiences that customers love

Industry & Context.

AI CRM
Problems you'll solve

Problem-solving prowess; Remove technical blockers; Proactively identify and directly resolve complex technical challenges; Conduct deep-dive technical debugging; Perform detailed analysis and debugging of complex system interactions, data flows, and AI model behaviors

Eligibility Requirements

Ability to travel 25-50% of the time, as needed to customer sites

What They're Looking For.

Must Have

Proficiency in one or more programming languages (e. g. , JavaScript, Java, Python, Apex), Proven track record of hands-on, end-to-end delivery of high-quality, scalable production solutions in a professional environment, Hands-on experience building solutions with AI/LLM technologies, including integrating LLMs, applying AI orchestration frameworks, and prompt engineering techniques, experience in data modeling, processing, integration, and analytics, with demonstrable proficiency in data platforms (e. g. , Salesforce Data Cloud, Snowflake, Databricks), Direct experience with the Salesforce platform, including configuration, customization, and development, Demonstrated entrepreneurship, a "get-things-done" attitude, and a focus on fast delivery, Excellent collaboration and communication skills, both written and verbal, Ability to travel 25-50% of the time, as needed to customer sites

Nice to Have

Experience with Salesforce Data Cloud and/or Agentforce platform, Experience developing conversational AI solutions within regulated industries, Experience with Apex and/or Python coding languages, Prior customer-facing, hands-on technical role experience, Salesforce platform certifications (e. g. , Administrator, Platform Developer I, Architect), Knowledgeable across Salesforce CRM (Service, Sales, and Marketing), Experience with Salesforce Flows and Lightning Web Components (LWC)

What You'll Do.

Drive tangible outcomes through hands-on implementation

Personally writing code

and troubleshooting issues

Remove technical blockers

Proactively identify and directly resolve complex technical challenges

Build transformative AI solutions

and personally implement high-quality

scalable production systems

Leveraging AI and Large Language Models (LLMs) to create intelligent agents and automate workflows

Data configuration & integration

Take direct ownership of data from end-to-end

Design robust data models

Hands-on build efficient processing pipelines

Establish seamless integration strategies

Drive Agentforce innovation

Become an expert in our innovative Agentforce platform

Develop bespoke intelligent agents

Automate intricate business processes

Craft intuitive user experiences

Become a trusted partner

Embed yourself with client teams to truly grasp their operational challenges and strategic goals

Translate these nuanced needs into clear

actionable technical requirements

Conduct deep-dive technical debugging

Perform detailed analysis and debugging of complex system interactions

and AI model behaviors

Prototype and iterate rapidly

Quickly develop proofs-of-concept and minimum viable products

Coding alongside client teams to demonstrate capabilities and gather feedback for iterative refinement

Implement best practices

Directly apply engineering best practices for code quality

How You'll Work.

Team & Collaboration

Work with product; Collaborate with client teams; Build relationships as their primary technical advisor

Communication Scope

Excellent collaboration and communication skills, both written and verbal

Full Job Description

_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Software Engineering Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Job Description We are seeking highly skilled and hands-on Agentforce Forward Deployed Engineers. This hybrid technologist and strategic partner will personally drive transformative AI solutions by designing, developing, and directly implementing bespoke solutions leveraging our Agentforce platform and other cutting-edge technologies. The role demands technical mastery, problem-solving prowess, and a relentless focus on delivering tangible value in dynamic, real-world environments, from initial concept to successful deployment and ongoing optimization. As an Agentforce Forward Deployed Engineer, you'll be at the forefront of bringing cutting-edge AI solutions to our clients, rolling up your sleeves to make it happen. This isn't just about coding; it's about deeply understanding our customers' most complex problems and crafting, building, and delivering innovative, impactful solutions that leverage our Agentforce platform and beyond. ## ## **Your Impact** * Drive Tangible Outcomes through Hands-On Implementation: Be responsible for the end-to-end technical delivery of AI solutions, personally writing code, configuring systems, and troubleshooting is

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