PhillyTech. Co
AI
ForwardDeployedEngineer
Neural analysis suggests this role is
optimal for mid candidates.
“Forward Deployed Engineer at PhillyTech. Co. Skills: AI, Outage intelligence, Automation, Customer success. Build production-ready solutions. Deploy production-ready solutions”
What You'll Achieve.
Build solutions that save time; Reduce manual work; Improve customer onboarding; Improve implementation experiences
Industry & Context.
Problem solving; Root cause analysis
What They're Looking For.
Must Have
3-5+ years back-end software engineering, Experience working within production systems, Experience building APIs, Experience building backend services, Experience building automation, Experience building internal tooling, Startup experience, Comfortable working directly with customers, Comfortable working with non-technical stakeholders, Highly proactive, Ownership mentality
Nice to Have
Python development experience, Asynchronous Python, RabbitMQ experience, Messaging systems experience, Distributed systems experience, Large-scale data pipelines experience, Infrastructure experience, SRE experience
What You'll Do.
Build production-ready solutions
Deploy production-ready solutions
Develop internal tools
Support customer API integrations
Support customer onboarding
Partner with Customer Success
Solve technical customer challenges
Work directly with customers
Improve onboarding processes
Identify recurring problems
Build scalable solutions
Collaborate with engineering leadership
Troubleshoot infrastructure issues
Troubleshoot backend systems
Troubleshoot customer environments
How You'll Work.
Team & Collaboration
Customer Success; Operations; Engineering leadership
Full Job Description
This is a hybrid role in King of Prussia, PA, 3 days per week in the office. THIS ROLE SITS AT THE INTERSECTION OF ENGINEERING, CUSTOMER SUCCESS, INFRASTRUCTURE, AND OPERATIONS. ARE YOU READY TO HELP SCALE A CATEGORY-DEFINING AI COMPANY? OUR CLIENT BUILDS THE AI-POWERED OUTAGE INTELLIGENCE PLATFORM THAT HELPS SOME OF THE WORLD'S LARGEST ENTERPRISES AUTOMATE OUTAGE DIAGNOSIS, INCIDENT RESPONSE, AND OPERATIONAL DECISIONS. THIS IS A ROLE FOR BUILDERS. You'll work at the intersection of Engineering, Customer Success, and Operations, solving real customer problems, building automation, improving internal systems, and helping scale a platform trusted by Fortune 500 organizations. If you love ownership, thrive in startup environments, and enjoy turning messy problems into solutions, this is the opportunity to make a meaningful impact. The company is growing quickly and needs an engineer who enjoys solving problems wherever they appear. We are looking for someone who sees a problem, takes ownership, and builds the solution. Who This Is NOT For * Someone who only wants to work on isolated engineering tasks. * Someone who prefers large company environments with highly defined responsibilities. * Someone who waits for detailed requirements before taking action. * Someone who doesn’t like working directly with customers. * Someone who wants to stay exclusively focused on coding without understanding business problems. What Your Success Looks Like * You identify problems before they become bottlenecks. * You build solutions that save time for customers and internal teams. * You reduce manual work through automation. * You improve customer onboarding and implementation experiences. Company Overview This company is transforming how major enterprises detect outages and maintain critical operations. The largest Fortune 500 brands trust their platform across telecom, retail, and essential services (Telus, Kroger, 7-Eleven, AT&T, US Bank, etc.), and their partner ecosystem includes Mi
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