Nuon
SaaS
ForwardDeployedEngineer
Neural analysis suggests this role is
optimal for Mid candidates.
“Forward Deployed Engineer at Nuon. Skills: Kubernetes, AWS, Terraform, Customer operations. Own Nuon installation and day-2 operations. Author and refine runbooks, policies, and actions”
What You'll Achieve.
Own the operational success of our largest BYOC customers; Continuously improve dedicated Nuon control plane instances; Respond to alerts before customers notice
Industry & Context.
Triage when something misbehaves; Incident response
Work for early stage startups, In office in South Park, On-call
What They're Looking For.
Must Have
4+ years as a customer-facing engineer, SRE, forward deployed engineer, or implementation engineer in infrastructure and/or developer tools space, Comfortable being the technical face of Nuon to an enterprise customer's engineering team, Linux skills, Proficient with AI tools like Claude Code, 3+ years operating Kubernetes in production, Proficient with AWS and at least one of Google Cloud or comfortable with all three, 2+ years with Terraform, Expertise with networking: VPCs, load balancers, ingress controllers, private connectivity, Hands-on experience with at least one of: PostgreSQL, ClickHouse, or Temporal in production, Bias toward writing the runbook, not just running it
Nice to Have
Have run BYOC, single-tenant, or on-prem deployments for an enterprise SaaS company before, Have been a full-stack or platform engineer before moving into a customer-facing role, Have operated Temporal workflows in production, Have done SOC 2 or similar compliance work alongside customer ops, Are active and prolific on X and Hacker News about technical content
What You'll Do.
Own Nuon installation and day-2 operations
Author and refine runbooks
Maintain Nuon BYOC app config
Build and maintain Nuon app configs
Monitor customer environments
Execute customer-initiated break-glass operations
Operate underlying infrastructure stack
Coordinate change windows with customer teams
Partner with on-call team
Feed operational pain back into product
Communicate and technically support customers
Contribute to Nuon's documentation
How You'll Work.
Team & Collaboration
Work with Founder, VP of Revenue, and Engineering; Coordinate change windows, migrations, and rollback plans directly with customer engineering teams; Partner with the IST-based on-call team on follow-the-sun handoffs; Communicate and technically support customers in shared Slack channels
Communication Scope
Explaining trade-offs; Communicate and technically support customers
Full Job Description
Nuon is hiring a Forward Deployed Engineer to own the operational success of our largest BYOC customers. You will work with the Founder, VP of Revenue, and Engineering to deploy, operate, and continuously improve dedicated Nuon control plane instances running in our enterprise customers' clouds — a deployment model we call Nuon BYOC (versus Nuon Cloud, our multi-tenant SaaS). This person is the technical owner of those installs: configuring and maintaining the Nuon BYOC app config, running migrations and upgrades, monitoring health through Datadog and our admin dashboard, executing break-glass operations when needed, and refining the runbooks our team uses to do all of the above repeatably. Think of this role as a Sales Engineer's technical depth paired with an SRE's operational instinct, pointed at a small number of high-value customers. This position is in SF and is in office in South Park. (1 mile walk from nearest BART and 1.5 mile walk from main Ferry Building) WHAT YOU WILL DO - Own Nuon installation and day-2 operations for our enterprise BYOC customers — runner upgrades, control plane migrations, version rollouts, incident response - Author and refine the runbooks, policies, and versioned actions that govern how the team operates customer BYOC environments - Maintain the Nuon BYOC app config itself — the configuration that defines how a Nuon control plane gets deployed into a customer cloud — and treat it like product code - Build and maintain Nuon app configs for customer applications during onboarding and POCs - Monitor customer environments via Datadog, our admin dashboard, and platform telemetry (runner health, workflow execution, Temporal status); respond to alerts before customers notice - Execute customer-initiated break-glass operations with the auditability and time-bound access controls our customers expect - Operate the underlying infrastructure stack — ClickHouse, PostgreSQL, Temporal, control API, dashboard, runner API — well enough to triage wh
Applying for this Forward Deployed Engineer role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Nuon?
Real rants from real employees. Read before you apply.