Duvo

Go to Market

ForwardDeployedEngineer

London, United Kingdom; Prague, Czech Republic FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Forward Deployed Engineer at Duvo. Skills: Forward-deployed engineering, AI-native systems, Customer-facing AI deployment, Process automation, Integration scripting, Agent configuration, Data transformation, Debugging production systems, Customer relationship management. Embed with customers from kickoff through go-live and beyond. Map customer workflows directly on the Duvo platform”

What You'll Achieve.

Multiple agents in production across clients, with measurable business impact; Customers point to specific KPIs that moved because of your work; Customers treat you as a trusted operator and want you in the room; Process improvements you drove are visible in the customer's day-to-day, not just in the agent; Transformation Managers want you on their hardest accounts; Accounts you own expand because the relationship and the results are both there; Each deployment is faster than the last because you've left behind reusable assets; Turn AI into outcomes the business can feel

Industry & Context.

Go to Market
Problems you'll solve

Systems thinking; Engineering judgment; Process design instinct; See how to improve it

Eligibility Requirements

Occasional travel to Prague and to customer sites

What They're Looking For.

Must Have

5+ years in roles where you've shipped against real customer environments, AI-native candidates: people who have been building, deploying, or operating AI and agentic systems in customer-facing settings, Hands-on with modern AI tooling: LLMs, agent frameworks, prompt engineering, evals, MCP, retrieval, systems thinking and engineering judgment, Process design instinct, Comfortable in code-adjacent territory: SQL, Python or JS scripting, APIs, JSON, webhooks, light data work, Able to lead a working session, manage a stakeholder, push back on bad scope, and explain trade-offs without hiding behind jargon, Fluent English, Bias to ship, Comfortable with ambiguity, half-built systems, and changing requirements, Low ego, high standards, Customer-obsessed, Commercially aware

Nice to Have

Familiarity with ERPs and enterprise stacks is a plus, Additional European languages are a plus, Retail, e-commerce, or CPG background is a plus, Fluency in any operational domain (supply chain, procurement, category management, merchandising, finance ops, supplier management, warehousing)

What You'll Do.

Embed with customers from kickoff through go-live and beyond

Map customer workflows directly on the Duvo platform

Decide what's worth automating

what's worth fixing first

Improve the underlying processes

Redesign broken flows

Translate business logic into agent behavior: actions

Configure and ship agents against real customer systems (ERPs

Write integration code

and prototypes when the situation calls for it

Debug live agents in production environments and iterate quickly

Build and own the working relationship with customer stakeholders

from operators to sponsors

Hold your own with technical counterparts

Earn the right to push back

Make AI real for the customer

Move them from pilot energy to measurable business outcomes

Capture reusable patterns

and runbooks so the next deployment is faster

Send recurring workflow patterns back to Product and Engineering as real signal

How You'll Work.

Team & Collaboration

Build and own the working relationship with customer stakeholders, from operators to sponsors; Run working sessions; Hold your own with technical counterparts; Send recurring workflow patterns back to Product and Engineering as real signal

Communication Scope

Explain trade-offs without hiding behind jargon

Full Job Description

Forward Deployed Engineer Remote-first across Europe. Occasional travel to Prague and to customer sites. About the role FDEs are how Duvo brings AI to life inside our customers. You sit at the front line, map their workflows on the Duvo platform, improve the underlying processes, and turn the result into running agents that deliver tangible business impact. Scoping, build, debug, handover, expansion. You own the customer outcome end to end and you own the relationship that goes with it. You won't write the core product. You will write the glue: integration scripts, agent configurations, data transformations, prototypes, whatever it takes to get an agent running against a customer's actual systems. You'll spend real time inside their stack and inside their team. If you like the messy middle between AI, process, and customer, this is the role. What you'll do - Embed with customers from kickoff through go-live and beyond - Map customer workflows directly on the Duvo platform and decide what's worth automating, what's worth fixing first, and what's blocked - Improve the underlying processes where it matters. Don't automate broken flows, redesign them - Translate business logic into agent behavior: actions, decision rules, exception paths, fallbacks - Configure and ship agents against real customer systems (ERPs, portals, spreadsheets, email, custom tools) - Write integration code, scripts, and prototypes when the situation calls for it - Debug live agents in production environments and iterate quickly - Build and own the working relationship with customer stakeholders, from operators to sponsors - Run working sessions, hold your own with technical counterparts, and earn the right to push back - Make AI real for the customer. Move them from pilot energy to measurable business outcomes - Capture reusable patterns, templates, and runbooks so the next deployment is faster - Send recurring workflow patterns back to Product and Engineering as real signal What success looks li

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