Authenticx
Tech / AI / Software
ForwardDeployedEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Forward Deployed Engineer at Authenticx. Skills: Forward Deployed Engineering, Solutions Engineering, Implementation Engineering, Integration Engineering. Serve as a customer-facing technical leader responsible for bringing our platform to life within complex enterprise healthcare environments. Partner directly with customer stakeholders to understand their workflows, systems, and operational challenges”
What You'll Achieve.
Deliver value to the enterprise; Drive real-world outcomes; Improve patient, member, and business experiences; Connect insights to measurable operational and experience outcomes
Industry & Context.
Troubleshoot issues
Regular onsite time spent with customers
What They're Looking For.
Must Have
SQL skills and experience working with production data, Experience building integrations using APIs, webhooks, or event-driven systems, Ability to translate customer needs into practical technical solutions, communication skills with both technical and non-technical stakeholders, Comfort operating in ambiguous, fast-moving environments
Nice to Have
Experience in healthcare, life sciences, or regulated SaaS environments, Experience deploying software in complex enterprise organizations, Familiarity with workflow orchestration and cross-system data mapping, Experience influencing product direction based on customer needs
What You'll Do.
Serve as a customer-facing technical leader responsible for bringing our platform to life within complex enterprise healthcare environments
Partner directly with customer stakeholders to understand their workflows
and operational challenges
Design and build solutions that connect Authenticx’s conversation intelligence to the tools and processes that drive real-world outcomes
map data across systems
and deploy scalable workflows
Help customers operationalize insights that improve patient
and business experiences
Identify repeatable patterns and influence how our platform evolves
Help establish Authenticx as a core intelligence layer within our customers’ ecosystems
Partner with business and technical stakeholders to understand workflows
and operational goals
Translate business needs into technical designs
including integrations
Document architecture
Design and build integrations using APIs
and system interactions across platforms
Use SQL to validate data
Configure and deploy scalable
enterprise-grade solutions in customer environments
Ensure reliability through proper handling of authentication
and post-launch stabilization
Act as a trusted technical partner
guiding customers toward scalable solutions
Identify opportunities to expand Authenticx into additional workflows and teams
Help customers connect insights to measurable operational and experience outcomes
Identify repeatable patterns and implementation opportunities across customers
Partner with Product and Engineering to improve platform capabilities and deployment models
Contribute to reusable solutions that reduce one-off implementation effort
How You'll Work.
Team & Collaboration
Partner directly with customer stakeholders; Partner with business and technical stakeholders; Partner with Product and Engineering
Communication Scope
communication skills with both technical and non-technical stakeholders
Full Job Description
Who is Authenticx? Authenticx is on a mission to help humans understand humans. Our software platform is the new standard for humanizing customer interaction data at scale. We do this by channeling our passion and talent into helping health care leaders listen to their conversational data in a way that delivers value to the enterprise. Role Summary As a Forward Deployment Engineer at Authenticx, you will serve as a customer-facing technical leader responsible for bringing our platform to life within complex enterprise healthcare environments. You’ll partner directly with customer stakeholders to understand their workflows, systems, and operational challenges, then design and build solutions that connect Authenticx’s conversation intelligence to the tools and processes that drive real-world outcomes. This role blends hands-on engineering with consultative solutioning—you’ll design integrations, map data across systems, and deploy scalable workflows while helping customers operationalize insights that improve patient, member, and business experiences. You’ll also identify repeatable patterns and influence how our platform evolves, helping establish Authenticx as a core intelligence layer within our customers’ ecosystems. What You’ll Do Customer Discovery & Solution Design Partner with business and technical stakeholders to understand workflows, system dependencies, and operational goals Translate business needs into technical designs, including integrations, data mappings, and workflow logic Document architecture, constraints, and key dependencies Integration & Data Implementation Design and build integrations using APIs, webhooks, and middleware Define data flows, transformation logic, and system interactions across platforms Use SQL to validate data, troubleshoot issues, and support testing Engineering & Deployment Configure and deploy scalable, enterprise-grade solutions in customer environments Ensure reliability through proper handling of authentication, error ha
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