Aircall
AI-powered customer communications
ForwardDeployedEngineer-AISolutionsEngineering-DACH
Neural analysis suggests this role is
optimal for Mid candidates.
“Forward Deployed Engineer - AI Solutions Engineering - DACH at Aircall. Skills: AI Solutions Engineering, Forward Deployed Engineering, Technical Consulting, AI Adoption. Lead customer discovery sessions. map business processes”
What You'll Achieve.
delivering automation that improves customer experience; boosts productivity; unlocks new business value; ensures every deployment delivers measurable impact; deliver measurable impact; deliver scalable outcomes; Consistent delivery of high-quality, scalable AI Agent deployments with clear business outcomes; Shortened time-to-first-value and increased automation adoption; Reusable frameworks, models, and templates actively used by peers and partners; collaboration with Engineering and Product to enhance platform capabilities; Demonstrated leadership in team enablement and upskilling, with measurable impact on technical excellence; Sustained improvements in customer metrics (containment, AHT, CSAT) and revenue impact (ARR, NRR) driven by your solutions; delivers value for customers; strengthens Aircall’s internal capability to deploy AI faster and smarter; making cutting-edge technology accessible and impactful
Industry & Context.
translate customer challenges into scalable technical solutions
What They're Looking For.
Must Have
command of APIs, webhooks, data structures (JSON, REST, GraphQL), low-code orchestration tools (Zapier, Make, n8n, Workato), CRM automation (HubSpot, Salesforce), AI workflow configuration, prompt engineering, evaluation, monitoring, cross-functional projects, stakeholder management skills
Nice to Have
MCP Servers, telephony, voice, contact center systems (SIP/WebRTC, call routing, containment, AHT), BI and analytics tools (Looker, BigQuery, Snowflake), scripting (JavaScript/Python)
What You'll Do.
Lead customer discovery sessions
map business processes
identify automation opportunities
define solution architecture
and deploy integrations
Configure and optimize AI Agent
cross-functional deployments
Create scalable models and reusable frameworks
Champion continuous learning and enablement
targeted outbound campaigns
Collaborate with GTM leadership
Own regional top-line targets
Act as internal product owner
Collaborate with Product and PMM
Drive internal and external product education
Maintain deep awareness of AI and CX trends
How You'll Work.
Team & Collaboration
Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success; Collaborate with Engineering to validate technical feasibility; share field learnings that inform product improvements; Manage complex, cross-functional deployments — defining timelines, aligning stakeholders, ensuring accountability; train peers, run internal workshops, and document best practices; Collaborate with GTM leadership to embed routines and cadences; collaborating with AEs and AMs; coordinating cross-functional support; Collaborate with Product and PMM to shape the AI Voice Agent roadmap; Drive internal and external product education, including enablement for System Integrators (SIs) and channel partners
Communication Scope
Excellent communication and stakeholder management skills; translating between technical and business audiences
Process & Methodology
integration-focused project management, Manage complex, cross-functional deployments, defining timelines, ensuring accountability, delivering on time and within scope
Full Job Description
## Description Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. About the Team Aircall’s Forward Deployed Engineering team connects our innovative AI Agents technology to real-world SMB workflows. We turn possibility into production — delivering automation that improves customer experience, boosts productivity, and unlocks new business value. Working cross-functionally with Product, Engineering, Sales, Solutions, and Customer Success, the team ensures every deployment delivers measurable impact. This is a dynamic, hands-on role at the intersection of technical consult
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