PolyAI
ForwardDeployedAIEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Forward Deployed AI Engineer at PolyAI. Skills: Voice AI, Conversational AI, Client deployments, System reliability. Lead development, configuration, deployment of conversational AI systems. Ensure solutions are production ready”
What You'll Achieve.
Ensure measurable success; Ensure customer satisfaction; Deliver tangible ROI; Meet strict SLAs; Meet reliability standards
Industry & Context.
Problem solving; Troubleshooting; Root cause analysis
What They're Looking For.
Must Have
2-5 years client-facing experience, Technical foundation in CS, Engineering, or Data Analysis, Experience with VoIP protocols (SIP, RTP), Experience with Python programming, Familiarity with Docker and Kubernetes, Native-level English proficiency, Based in Vancouver
Nice to Have
Technical background or ability to grasp complex concepts, Experience with AI productivity tools, Experience with automation tools
What You'll Do.
deployment of conversational AI systems
Ensure solutions are production ready
Align solutions with business workflows
Develop expertise in platform architecture
Design reliable and scalable solutions
Partner with product and engineering teams
Represent client needs internally
Communicate product capabilities to customers
Communicate roadmap direction to customers
Design creative solutions for constraints
Maintain system reliability
Maintain system scalability
Maintain system maintainability
Own reliability of deployed systems
Own performance of deployed systems
Own scalability of deployed systems
Ensure production environments meet SLAs
Serve as primary technical point of contact
Lead technical discussions with clients
Troubleshoot client issues
Maintain ownership of system architecture
Maintain ownership of production health
Collaborate with Deployment Strategists
Collaborate with Customer Success Managers
Support successful project delivery
Support long term client outcomes
Apply data driven approach to deployments
Design logging systems
Design monitoring systems
Design analytics systems
Surface insights from data
Enable proactive issue resolution
Build operational dashboards
Maintain operational dashboards
Ensure deployments meet reliability standards
Lead integration with telephony systems
Lead integration with backend services
Lead integration with external APIs
Ensure secure production operation
Ensure scalable production operation
How You'll Work.
Team & Collaboration
Client technical discussions; Internal product teams; Internal engineering teams; Deployment Strategists; Customer Success Managers
Communication Scope
Explain complex technical concepts
Process & Methodology
Project management
Full Job Description
PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. Join our Agent Deployment team to play a critical role in deploying voice agents that handle tens of thousands of customer interactions every day. As a Forward Deployed AI Engineer, you'll directly influence PolyAI’s growth by rapidly implementing and optimizing cutting-edge voice AI solutions tailored to our enterprise customers' needs. You will serve as the primary technical liaison between PolyAI and our clients, collaborating closely to understand their requirements, deliver customized solutions, and ensure measurable success and customer satisfaction. This role offers an exciting blend of technical innovation, entrepreneurial spirit, and impactful client interaction, giving you the opportunity to shape the future of AI-powered customer experiences. Who We're Looking For: Passionate about AI, specifically voice-driven technologies, with a strong motivation to continuously expand your expertise. Strong technical background or demonstrated ability to quickly grasp complex concepts (preferred backgrounds: Engineering, Computer Science, Data Analytics, or related fields). Thrives at the intersection of technology and customer success, energized by creatively overcoming complex enterprise interactions and getting to the successful deployment. Highly autonomous, proactive, opinionated and comfortable working closely with clients to achieve ambitious goals and deliver tangible ROI. Skilled in navigating multiple stakeholder relationships (both internal and external), balancing stakeholder needs without losing sight of co
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