NewRocket
ForwardDeployedAIEngineer
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“Forward Deployed AI Engineer at NewRocket. Skills: AI implementation, client delivery, full-stack engineering. Deploy and configure agentic AI workflows. Translate business requirements into technical architectures”
What You'll Achieve.
Successfully deploy AI-powered solutions across multiple client engagements; Deliver working AI workflows and integrations within customer ServiceNow environments; Build trusted relationships with customer teams and internal delivery teams; Contribute reusable components and improvements to NewRocket’s AI platforms and accelerators; Provide actionable feedback that improves the NewRocket Intelligence Platform and related products
Industry & Context.
Diagnose and resolve technical issues across AI workflows, integrations, and automation pipelines
Remote with travel (~25%)
What They're Looking For.
Must Have
5–8+ years of experience in software engineering, systems integration, enterprise platforms, or automation systems, engineering foundation with experience in full-stack development, scripting, or enterprise integrations, Experience working with AI / LLM technologies or AI-powered applications, Experience operating in client-facing engineering or consulting roles, Experience with cloud platforms such as AWS, Azure, or GCP, Experience with languages such as: JavaScript / TypeScript, Python or similar scripting languages, ability to communicate complex technical concepts to both technical and business stakeholders
Nice to Have
ServiceNow Experience (Strong Plus), Experience with ServiceNow development or workflow automation platforms, Familiarity with ServiceNow scripting, APIs, and platform development patterns, Understanding of ServiceNow data models, including: CMDB workflow / task tables knowledge management integrations with enterprise systems, Experience building AI prototypes, RAG systems, or agent-based workflows, Experience integrating LLM APIs or AI services into enterprise systems, Experience with vector databases, embeddings, or semantic retrieval, Experience contributing to internal platforms, reusable accelerators, or product capabilities
What You'll Do.
Deploy and configure agentic AI workflows
Translate business requirements into technical architectures
Implement and integrate AI solutions
Tailor AI solutions to operational workflows
and proof-of-concept implementations
Rapidly iterate solutions with customers
Support implementation of AI orchestration
Develop integrations between systems
Build supporting components
Implement integrations with AI platforms
Contribute to AI intellectual property
Identify patterns and capabilities
Contribute reusable assets
Provide product feedback
Transform client implementations into platform features
Participate in workshops and sessions
Serve as engineering counterpart
Communicate architecture and tradeoffs
Diagnose and resolve technical issues
Ensure deployed AI solutions are secure
Optimize deployed systems for performance
How You'll Work.
Team & Collaboration
Partner closely with business consultants, product teams, and customer stakeholders; Work closely with Business Process Consultants; Work closely with Product Engineering; Work closely with Data Engineers; Work closely with AI / ML Engineers; Work closely with AI Center of Excellence teams; Contribute to internal playbooks
Communication Scope
ability to communicate complex technical concepts to both technical and business stakeholders; Communicate architecture, system behavior, and technical tradeoffs clearly to stakeholders
Full Job Description
Forward Deployed AI Engineer AI Foundry | NewRocket Location: Remote with travel (~25%) Reports to: Global AI Center of Excellence Lead Role Overview NewRocket is seeking a Forward Deployed AI Engineer to join the AI Foundry team and work directly with customers to deploy and operationalize AI-powered workflow solutions. This role blends full-stack engineering, AI implementation, and client-facing solution delivery. Forward Deployed AI Engineers partner closely with business consultants, product teams, and customer stakeholders to translate real-world problems into deployable AI-driven solutions. You will help customers implement agentic AI workflows, intelligent automations, and AI-powered integrations within ServiceNow and enterprise ecosystems, while also contributing to the evolution of NewRocket’s AI platforms, accelerators, and intellectual property, including the NewRocket Intelligence Platform, Value Realization Dashboard, and Data Intelligence Platform. This role requires strong engineering skills, curiosity about emerging AI technologies, and the ability to operate effectively in fast-moving customer environments. Key Responsibilities Client Delivery & AI Solution Implementation Deploy and configure agentic AI workflows and AI-powered automations within client ServiceNow environments. Translate customer business requirements into technical architectures and implementation plans. Implement and integrate NewRocket Agent Packs and AI solutions into enterprise environments. Work directly with customers to tailor AI solutions to their operational workflows and business processes. Solution Engineering & Prototyping Build demos, prototypes, and proof-of-concept implementations to validate AI-driven workflows with clients. Rapidly iterate solutions with customers to refine AI-powered use cases. Support implementation of AI orchestration, LLM integrations, and agentic decision models. Full Stack Engineering & Integration Develop integrations between ServiceNow, ent
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