NewRocket
ForwardDeployedAIEngineer
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“Forward Deployed AI Engineer at NewRocket. Skills: AI, Full-stack engineering, Client-facing solution delivery, ServiceNow. Deploy and configure agentic AI workflows. Implement AI-powered automations”
What You'll Achieve.
Successfully deploy AI-powered solutions; Deliver working AI workflows; Build trusted relationships; Contribute reusable components; Provide actionable feedback
Industry & Context.
Translate real-world problems; Translate customer business requirements; Diagnose and resolve technical issues; Optimize deployed systems for performance
Travel (~25%)
What They're Looking For.
Must Have
5–8+ years of experience in software engineering, systems integration, enterprise platforms, or automation systems, engineering foundation with experience in full-stack development, scripting, or enterprise integrations, Experience working with AI / LLM technologies or AI-powered applications, Experience operating in client-facing engineering or consulting roles, Experience with cloud platforms such as AWS, Azure, or GCP, Experience with languages such as: JavaScript / TypeScript, Python or similar scripting languages, ability to communicate complex technical concepts to both technical and business stakeholders
Nice to Have
ServiceNow Experience (Strong Plus), Experience with ServiceNow development or workflow automation platforms, Familiarity with ServiceNow scripting, APIs, and platform development patterns, Understanding of ServiceNow data models, including: CMDB workflow / task tables knowledge management integrations with enterprise systems, Experience building AI prototypes, RAG systems, or agent-based workflows, Experience integrating LLM APIs or AI services into enterprise systems, Experience with vector databases, embeddings, or semantic retrieval, Experience contributing to internal platforms, reusable accelerators, or product capabilities
What You'll Do.
Deploy and configure agentic AI workflows
Implement AI-powered automations
Translate business requirements
Build demos and prototypes
Iterate solutions with customers
Support AI orchestration
Develop integrations between systems
Build supporting components
Contribute to AI platforms
Participate in workshops
Serve as engineering counterpart
Communicate architecture
Diagnose and resolve technical issues
Ensure deployed solutions are secure
Optimize deployed systems
How You'll Work.
Team & Collaboration
Partner closely with business consultants; Partner closely with product teams; Partner closely with customer stakeholders; Work closely with Business Process Consultants; Work closely with Product Engineering; Work closely with Data Engineers; Work closely with AI / ML Engineers; Work closely with AI Center of Excellence teams; Contribute to internal playbooks
Communication Scope
Communicate complex technical concepts; Communicate architecture; Communicate system behavior; Communicate technical tradeoffs
Full Job Description
Forward Deployed AI Engineer AI Foundry | NewRocket Location: Remote with travel (~25%) Reports to: Global AI Center of Excellence Lead Role Overview NewRocket is seeking a Forward Deployed AI Engineer to join the AI Foundry team and work directly with customers to deploy and operationalize AI-powered workflow solutions. This role blends full-stack engineering, AI implementation, and client-facing solution delivery. Forward Deployed AI Engineers partner closely with business consultants, product teams, and customer stakeholders to translate real-world problems into deployable AI-driven solutions. You will help customers implement agentic AI workflows, intelligent automations, and AI-powered integrations within ServiceNow and enterprise ecosystems, while also contributing to the evolution of NewRocket’s AI platforms, accelerators, and intellectual property, including the NewRocket Intelligence Platform, Value Realization Dashboard, and Data Intelligence Platform. This role requires strong engineering skills, curiosity about emerging AI technologies, and the ability to operate effectively in fast-moving customer environments. Key Responsibilities Client Delivery & AI Solution Implementation Deploy and configure agentic AI workflows and AI-powered automations within client ServiceNow environments. Translate customer business requirements into technical architectures and implementation plans. Implement and integrate NewRocket Agent Packs and AI solutions into enterprise environments. Work directly with customers to tailor AI solutions to their operational workflows and business processes. Solution Engineering & Prototyping Build demos, prototypes, and proof-of-concept implementations to validate AI-driven workflows with clients. Rapidly iterate solutions with customers to refine AI-powered use cases. Support implementation of AI orchestration, LLM integrations, and agentic decision models. Full Stack Engineering & Integration Develop integrations between ServiceNow, ent
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