Sharecare
digital healthcare
FormsCompletionSpecialist
Neural analysis suggests this role is
optimal for Entry candidates.
“Forms Completion Specialist at Sharecare. Skills: FMLA/Disability forms completion, HIPAA compliance, HITECH compliance, customer service. completing FMLA/Disability forms in a timely and efficient manner. ensuring accuracy”
What You'll Achieve.
completing FMLA/Disability forms in a timely and efficient manner; ensuring accuracy; providing customers with the highest quality product and customer service; Ensure patient's disability forms are completed after payment within 5-7 days (turnaround); ensure that all requests are received and processed within required time frame
Industry & Context.
What They're Looking For.
Must Have
1 year prior experience in a medical records department or like setting, computer software experience: general working knowledge of Microsoft Word & Excel, Must be able to type 50 wpm, Must be able to use fax, copier, scanning machine, Must be willing to learn new equipment and processes quickly, Must be self-motivated, a team player and have proven customer satisfaction skills, Must have excellent Communication skills, Experience with FMLA/Disability forms is required
What You'll Do.
completing FMLA/Disability forms in a timely and efficient manner
providing customers with the highest quality product and customer service
Process FMLA/Short Term Disability paperwork
Communicate with patients and physician coordinators about disability/FMLA paperwork
Process medical record requests for clients
Complete FMLA/Disability forms by utilizing industry standard responses
Answer incoming calls
assisting multiple lines & capturing call data on Excel tracking
Validate and process all incoming requests for PHI
Ensure patient's disability forms are completed after payment within 5-7 days
Pull patients forms and PHI requests on a daily basis for invoicing and loaded into RMS
Monitor all EMR accounts to ensure that all requests are received and processed within required time frame
Verify patient information using key identifiers
Conduct quality screenings on incoming PHI to protect patient data
Verify requesting party contact information including fax number or address
Update and maintain an Accounting of Disclosure Log for all medical records released
Provide attention and care to patients and patient representatives
How You'll Work.
Team & Collaboration
working within the values of Servant Leadership, Family, Compassion, Accountability and Respect for their leader and their peers; Establish and Maintain professional relationships with all account clients
Communication Scope
Excellent Communication skills
Full Job Description
_**Job Description:**_ Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit [www.sharecare.com](http://www.sharecare.com/). **_Job Summary:_ ** This position is responsible for completing FMLA/Disability forms in a timely and efficient manner, ensuring accuracy and providing customers with the highest quality product and customer service. Applicants should have familiarity with medical terminology and medical office processes and procedures. Experience with FMLA/Disability forms is required. The candidate will also demonstrate that they are culturally aligned with Sharecare, by displaying and working within the values of Servant Leadership, Family, Compassion, Accountability and Respect for their leader and their peers. They will be innovative, open to change, and display honesty and integrity in all that they do. **** **_Essential Job Functions:_ ** * Process FMLA/Short Term Disability paperwork. * Communicate with patients and physician coordinators about disability/FMLA paperwork in an upbeat, patient centered attitude. * Process medical record requests for clients, with proper adherence to HIPAA and HITECH compliance training and laws. * Complete FMLA/Disability forms by utilizing industry standard responses as per the type of specialty practice. * Answer incoming calls, assisting multiple li
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