M&T Bank
ForeclosureSupportSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Foreclosure Support Specialist at M&T Bank. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. processing and managing the referral of loans in the foreclosure-eligible delinquency portfolio. timely and accurate quoting of payoff and reinstatement amounts for loans in foreclosure”
What You'll Achieve.
Ensure adherence to all regulations, state and investor/insurer guidelines and CFPB guidelines; ensure proper approval or denial before activating the foreclosure process; customer and attorney quote inquiries are handled expeditiously; ensure foreclosure counsel is able to move through the foreclosure timeline on schedule; Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Industry & Context.
problem solving skills
What They're Looking For.
Must Have
A combined 3 years’ higher education and/or work experience, minimum of 2 years’ banking/mortgage industry experience, Working knowledge of word processing, spreadsheet and email software, Excellent written and verbal communication skills, Detail oriented, Motivated, team player with a positive and friendly attitude, problem solving skills, work ethic and ability to work independently
Nice to Have
Associate’s degree in Accounting or Business, Knowledge of M&T Bank systems, Paralegal Certificate
What You'll Do.
processing and managing the referral of loans in the foreclosure-eligible delinquency portfolio
timely and accurate quoting of payoff and reinstatement amounts for loans in foreclosure
Complete timely and accurate reviews of past due loans on a daily basis that meet foreclosure referral requirements
manage a portfolio of foreclosure quote requests
Ensure adherence to all regulations
state and investor/insurer guidelines and CFPB guidelines
Review multiple document imaging systems to obtain all data required to complete a foreclosure referral and/or quote request
Manage escalation requests via M&T Bank Systems
Conduct research and review prior servicer payment histories
Perform quality control review of off-shore team document uploads to the system of record
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
Promote an environment that supports belonging and reflects the M&T Bank brand
Maintain M&T internal control standards
including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Complete other related duties as assigned
How You'll Work.
Team & Collaboration
Work closely with other teams within Customer Asset Management (CAM), Collections, Loss Mitigation, SPOC and component servicing team; internal contact with other departments such as Loss Mitigation; externally with foreclosure attorneys; various departments within CAM, including the off-shore team
Communication Scope
Excellent written and verbal communication skills
Full Job Description
# **Overview:** This position is responsible for processing and managing the referral of loans in the foreclosure-eligible delinquency portfolio and/or the timely and accurate quoting of payoff and reinstatement amounts for loans in foreclosure. ## ****Primary Responsibilities:**** * Complete timely and accurate reviews of past due loans on a daily basis that meet foreclosure referral requirements and/or manage a portfolio of foreclosure quote requests. * Ensure adherence to all regulations, state and investor/insurer guidelines and CFPB guidelines. * Review multiple document imaging systems to obtain all data required to complete a foreclosure referral and/or quote request. * Manage escalation requests via M&T Bank Systems, emails, and verbal direction. * Conduct research and review prior servicer payment histories. * Work closely with other teams within Customer Asset Management (CAM), Collections, Loss Mitigation, SPOC and component servicing team to ensure proper approval or denial before activating the foreclosure process and customer and attorney quote inquiries are handled expeditiously. * Understand the required referral documents and imaging systems. * Perform quality control review of off-shore team document uploads to the system of record to ensure foreclosure counsel is able to move through the foreclosure timeline on schedule. * Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies. * Promote an environment that supports belonging and reflects the M&T Bank brand. * Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. * Complete other related duties as assigned. ## ## **Scope of Responsibilities:** This position has internal contact with other departments such as Loss Mitigation and externally with foreclosure attorneys as well as various departments within CAM,
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