Hy-Vee
FoodServiceManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Food Service Manager at Hy-Vee. Skills: Customer service, Food quality, Inventory control, Staff supervision. Provide customer service. Assist food service managers”
What You'll Achieve.
Enhance the shopping experience; Ensure customer satisfaction; Ensure pleasant work environment; Minimize waste; Ensure consistent high quality; Ensure profitability; Ensure health and safety standards; Ensure liquor regulations are obeyed; Ensure department employees comply; Handle and satisfy customer issues; Ensure work area is always clean; Ensure work area is always neat; Maintain strict adherence to guidelines; Ensure pricing is competitive
Industry & Context.
Solve practical problems; Resolve complaints
Medium physical exertion, Exerting up to 50 pounds, Exerting 20 pounds, Exerting 10 pounds, Climbing, Balancing, Stooping, Kneeling, Reaching, Standing, Walking, Pulling, Lifting, Grasping, Feeling, Talking, Hearing, Repetitive motions, Exposure to cool environment, Exposure to dampness, Exposure to noise, Exposure to vibrations, Equipment movement hazards, Daily exposure to cleaning chemicals, Daily exposure to solvents, Fast paced work environment, Pre employment drug screen
What They're Looking For.
Must Have
High school or equivalent experience, One year of similar or related experience
Nice to Have
Sanitation (Food Safety) courses encouraged
What You'll Do.
Provide customer service
Assist food service managers
Present freshest products
Escort customers to products
Load or unload heavy items
Note customer suggestions
Enhance shopping experience
Ensure customer satisfaction
Ensure pleasant work environment
Review daily production list
Assign tasks for completion
Ensure food display case product is rotated
Ensure food display case product is replenished
Scan kitchen area for items
Scan kitchen area for areas that need to
Assign tasks to kitchen staff
Ensure proper amount of staff
Oversee food presentation
Provisioning of supplies
Purchasing of supplies
Estimate beverage costs
Supervise portion control
Supervise quantities of preparation
Perform frequent checks
Ensure consistent high quality of preparation
Ensure consistent high quality of service
Set department standards for customer service
Set department standards for employee relations
Set department standards for cleanliness
Set department standards for sanitation
Set department standards for professional appearance
Set department standards for profitability
Analyze monthly sales
Prepare ad projections
Plan special restaurant functions
Monitor actions of staff
Monitor actions of customers
Ensure health and safety standards are obeyed
Ensure liquor regulations are obeyed
Investigate complaints concerning food quality
Investigate complaints concerning service
Resolve complaints concerning food quality
Resolve complaints concerning service
Arrange for maintenance of equipment
Arrange for repair of equipment
Arrange for other services
Select successful menu items
Create successful menu items
Assign prices based on cost analysis
Figure retail pricing
Ensure correct pricing
Direct hiring of food service personnel
Direct training of food service personnel
Direct scheduling of food service personnel
Enforce sanitary practices for food handling
Enforce sanitary practices for general cleanliness
Enforce sanitary practices for maintenance of kitchen
Enforce sanitary practices for maintenance of dining areas
Follow all food safety guidelines
Ensure department employees comply with food safety guidelines
Handle customer issues
Satisfy customer issues
Understand proper sanitation procedures
Practice proper sanitation procedures
Ensure work area is always clean
Ensure work area is always neat
Maintain strict adherence to department guidelines
Maintain strict adherence to company guidelines
Maintain strict adherence to personal hygiene
Maintain strict adherence to dress guidelines
Adhere to company policies
Adhere to individual store guidelines
Report to work when scheduled
Report to work on time
Assume supervisory duties
Assist in other areas of store
Ensure pricing is competitive
Perform other job related duties
Perform special projects
How You'll Work.
Team & Collaboration
Work with co-workers; Work with chefs; Work with other management personnel
Communication Scope
Customer interactions; Telephone service; Customer suggestions; Customer requests
Full Job Description
Additional Considerations (if any): **-** **At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.** **Job Description:** **Job Title:** Food Service Manager **Department:** Market Grille **FLSA** : Exempt ** _General Function_** : Provides prompt, efficient and friendly customer service. Assists food service department managers to present the freshest most innovative and best quality products at a competitive retail price to customers. **_Core Competencies_** * Partnerships * Growth mindset * Results oriented * Customer focused * Professionalism ** _Reporting Relations:_** Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home Positions that Report to you: Market Grille Department Manager; Mia Italian Department Manager; Hy-Chi Department Manager; Service Managers; Chefs; Market Grille Service Staff; Night food service employees ** _Primary Duties and Responsibilities_** : * Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. * Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. * Makes an effort to learn customers’ names and to address them by name whenever possible. * Assists customers by: (examples include) * escorting them to the products they’re looking for * securing products that are out of reach * loading or unloading heavy items * making note of and passing along customer suggestions or requests * Performing other tasks in every way possible to enhance the shopping experience. * Answers the telephone promptly and provides friendly, helpful service to customers who call includi
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