Motorola Solutions
FMCore&ControlRoomEngineer
Neural analysis suggests this role is
optimal for Experienced candidates.
“FM Core & Control Room Engineer at Motorola Solutions. Skills: Telecommunication, TETRA technology, Technical support, Fault investigation. Provide 2nd Line technical support. Create knowledge documents and procedures”
What You'll Achieve.
Ensure that all network elements are operating effectively; Progress alarm tickets and fault reports to resolution; Ensure that the end users receive optimal service; Strive to ensure that all fault cases are handled within defined SLAs; Provide the greatest support in fault resolution
Industry & Context.
Investigate and resolve any issues; Fault investigation; Trend analysis; Fault resolution
Prepared to travel within Norway at short notice, Remain away from home for a number of days, Participate in a 4/5 weekly rota providing oncall support 24/7, Travelling to site to rectify issues, Security clearance to Norwegian SECRET/HEMMELIG level or higher, Security clearance at KONFIDENSIELT (CONFIDENTIAL) level before accession, Authorisation: BEGRENSET (RESTRICTED), Driving Licence (category B)
What They're Looking For.
Must Have
Technically skilled within Telecommunication, Sound knowledge of TETRA technology, Engineering degree in Telecommunication or similar, Team player with excellent communication skills, Can handle high pressure situations, Experience from NOC or other support desk work, ITIL experience, Experience with using trouble ticketing systems, Security clearance to Norwegian SECRET/HEMMELIG level or higher, Security clearance at KONFIDENSIELT (CONFIDENTIAL) level before accession, Authorisation: BEGRENSET (RESTRICTED), Driving Licence (category B)
Nice to Have
relevant, recent work experience in a similar role, appreciating SLA deadlines
What You'll Do.
Provide 2nd Line technical support
Create knowledge documents and procedures
Update owned tickets regularly
Represent MSI in technical capacity
Represent Operations in internal discussions
Provide informal training and support
Liaise with 2nd and 3rd line technical support teams
Own and drive enhanced/escalated faults
Ensure fault cases handled within SLAs
Liaise closely with DSB counterparts
Utilize tools for fault resolution
Provide feedback to NOC personnel
Provide input to Support resources
Provide feedback to system owners
Provide Operations management with updates
Operate necessary support equipment competently
Participate in oncall support rota
Act as Operations technical Point of Contact
How You'll Work.
Team & Collaboration
Co-operation with internal and external resources; Liaising with other resources; Liaise with and provide competent support to MSI 2nd and 3rd line technical support teams; Liaise closely with DSB counterparts; Provide timely and constructive feedback to NOC personnel; In conjunction with NOC staff, provide feedback to system owners
Communication Scope
Excellent communication skills, both internally and towards external parties
Full Job Description
## **Company Overview** At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. ## **Department Overview** The primary role of the FM Core & Control Room team is to ensure that all network elements are operating effectively and investigate and resolve any issues that arise to jeopardize this. The nature of this task requires significant levels of co-operation with internal and external resources and the role has a high profile with customer counterparts. Engineers are to take ownership and progress alarm tickets and fault reports to resolution, liaising with other resources as and when required. Knowledge transfer and recommendations to improve remote analysis by other members of Operations is expected. ## Job Description Provide 2nd Line technical support to the NOC relating to Core & Control Room alarms and customer received reports of failed services. Provide input into the creation of knowledge documents and procedures to ensure that the end users receive optimal service. Ensure owned tickets are updated regularly. Represent MSI in a technical capacity when interfacing with customers. Represent Operations in internal discussions relating to fault investigation and trend analysis. Provide informal training and support to resources in the NOC. Liaise with and provide competent support to MSI 2nd and 3rd line technical support teams. Own and drive enhanced/escalated faults within MSI and towards other vendors. Strive to ensure that all fault cases are handled within defined SLAs. Liaise closely with DSB counterparts ensuring common underst
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