SupportYourApp
Finance / FinServ
(fluentRussian)CustomerSupportConsultant,crypto
Neural analysis suggests this role is
optimal for Entry candidates.
“(fluent Russian) Customer Support Consultant, crypto at SupportYourApp. Skills: Customer Support, Crypto. Deliver outstanding customer support in crypto trading via live chat and email, promptly addressing inquiries. Build and lasting customer”
What You'll Achieve.
outstanding customer support; lasting customer; valid, accurate information and solutions; improve team performance
Industry & Context.
analytical, logical thinking, and problem-solving
shifts including weekends and holidays
What They're Looking For.
Must Have
Native Russian and excellent English communication skills (minimum C1 level), At least 6–12 months of live chat support experience, preferably in crypto or financial, Basic financial knowledge or paymentanking, Crypto industry, CRM experience, analytical, logical thinking, and problem-solving, Positive, proactive and responsible, Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Nice to Have
Basic financial knowledge or paymentanking experience
What You'll Do.
Deliver outstanding customer support in crypto trading via live chat and email
promptly addressing inquiries
Build and lasting customer
Handle customer inquiries
accurate information and solutions to customer
Maintain up-to-date knowledge of the company’s trading platform and general market
Understand customers’ needs and deliver constructive feedback to the management
Continuously seek ways to improve team performance and work
Be a part of fast-paced environment requiring focus
and adaptability to different shifts including weekends and holidays
How You'll Work.
Communication Scope
Native Russian; excellent English communication skills (minimum C1 level)
Full Job Description
**Who we are?** **SupportYourApp** is a global Intelligent Support-as-a-Service leader, collaborating with top-tier tech companies like Mastercard, Calm, and MacPaw since 2010. We operate in 30+ countries and from 90+ countries, and support customers in 60 languages, helping SaaS, software, and hardware brands deliver secure, world-class customer and technical support. Right now, we’re expanding our **talent bench** — a pool of skilled Customer Support Consultants who want to grow with us and be the first in line when new projects open. If you’re ready to join a multicultural, multilingual community and grow professionally while working from home, this could be your next step. **What you will do:** * Deliver outstanding customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints; * Build strong and lasting customer relationships; * Handle customer inquiries and feedback; * Provide valid, accurate information and solutions to customer requests; * Maintain up-to-date knowledge of the company’s trading platform and general market conditions; * Understand customers’ needs and deliver constructive feedback to the management team; * Continuously seek ways to improve team performance and work efficiency; * Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays. **What you need to succeed in this role:** * Native Russian and excellent English communication skills (minimum C1 level); * **At least 6–12 months of live chat support experience, preferably in crypto or financial services;** * Basic financial knowledge or payment/banking experience; * Crypto industry knowledge; * CRM experience in Salesforce; * Strong analytical, logical thinking, and problem-solving skills; * Positive, proactive and responsible attitude; * Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). **Will be
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