Hy-Vee
FloralDepartmentManager
“Floral Department Manager at Hy-Vee. Skills: Customer service, Employee management, Inventory management, Sales analysis. Maintain a positive atmosphere. Generate a friendly atmosphere”
What You'll Achieve.
Overall profitability
Industry & Context.
Solve practical problems
Medium work exertion, Depth perception, Color vision, Field of vision, Climbing, Balancing, Stooping, Kneeling, Reaching, Standing, Walking, Pulling, Lifting, Grasping, Feeling, Talking, Hearing, Repetitive motions, Exposure to dirt, Exposure to noise, Exposure to chemicals, Exposure to solvents, Exposure to dampness, Exposure to temperature extremes, Handle multiple priorities, Meet deadlines
What They're Looking For.
Must Have
Arithmetic calculations, File, post, and mail copy data, Guide people, Provide basic direction
Nice to Have
High School or over three years of related work experience
What You'll Do.
Maintain a positive atmosphere
Generate a friendly atmosphere
Greet and speak to customers
and efficient service
Set department standards
Smile and greet customers
Learn customers' names
Address customers by name
Escort customers to products
Load or unload heavy items
Note and pass along customer suggestions
Enhance the shopping experience
Answer the telephone promptly
Recruit department employees
Hire department employees
Train department employees
Supervise department employees
Discipline department employees
Evaluate department employees
Understand and process FTD orders
Understand and process interstore orders
Understand and process Teleflora orders
Understand and process Internet orders
Determine department goals
Determine weekly work schedule
Establish a daily work plan
Inspect signage and displays
Order product for replenishment
Communicate with employees regarding sales
Communicate with employees regarding ideas
Handle customer issues
Satisfy customer issues
Figure retail pricing
Ensure correct pricing
Oversee department bookkeeping
Analyze monthly sales
Prepare ad projections
Conduct inventory of the department
Control inventory levels
Ensure proper temperatures
Ensure storage procedures
Control shrink of product
Troubleshoot equipment
Ensure equipment maintenance
Maintain strict adherence to guidelines
Adhere to company policies
Adhere to store guidelines
Report to work when scheduled
Report to work on time
Ensure pricing is competitive
Participate in continuing education
Work in the sales area
Check in delivered merchandise
Place product in storage
Perform departmental duties
Assist in other areas of store
Perform other job related duties
Perform special projects
How You'll Work.
Team & Collaboration
Flexibility and teamwork
Communication Scope
Customer service; Telephone service
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