Hy-Vee
FloralDepartmentManager
“Floral Department Manager at Hy-Vee. Skills: Customer service, Employee management, Department standards. Set department standards for customer service. Set department standards for employee relations”
What You'll Achieve.
Overall profitability
Industry & Context.
Must have the ability to solve practical variety of variables with limited interpret instructions
Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects, Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision, Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions, Exposure to dirt, noise, dangerous chemicals/solvents, dampness and temperature extremes, Pre employment drug screen
What They're Looking For.
Must Have
Ability to do arithmetic calculations involving fractions, decimals, and percentages, Ability to file, post, and mail copy data from one record to interview to obtain basic guide people and provide basic direction, Ability to solve practical variety of variables with limited interpret instructions, Medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects, Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision, Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions
Nice to Have
Over three years of related work experience
What You'll Do.
Set department standards for customer service
Set department standards for employee relations
Set department standards for cleanliness
Set department standards for sanitation
Set department standards for professional appearance
Set department standards for overall profitability
Coordinate delivery of freshest product
Coordinate delivery of best quality product
Coordinate delivery at competitive retail price
Maintain positive atmosphere
Create atmosphere of friendliness
Create atmosphere of fun
Greet and speak to customers
Provide prompt service
Provide courteous service
Provide efficient service
Address customers by name
Escort customers to products
Secure out of reach products
Note customer suggestions
Pass along customer suggestions
Perform tasks to enhance shopping experience
Answer telephone promptly
Provide friendly telephone service
Provide helpful telephone service
Recruit department employees
Hire department employees
Train department employees
Supervise department employees
Discipline department employees
Evaluate department employees
Process interstore orders
Process Teleflora orders
Process Internet orders
Determine department goals
Determine weekly work schedule
Establish daily work plan
Inspect signage for quality
Inspect signage for quantity
Inspect displays for quality
Inspect displays for quantity
Order product for replenishment
Communicate sales ideas to employees
Handle customer issues
Satisfy customer issues
Figure retail pricing
Ensure correct pricing
Oversee department bookkeeping
Analyze monthly sales
Compare sales to actuals
Prepare ad projections
Conduct department inventory
Control inventory levels
Ensure proper temperatures
Ensure proper storage procedures
Guarantee product freshness
Control product shrink
Troubleshoot equipment
Ensure equipment maintenance
Adhere to department guidelines
Adhere to company guidelines
Report to work on time
Ensure competitive pricing
Participate in continuing education
Check in delivered merchandise
Place product in storage
Perform departmental duties
Assist in other store areas
Perform other job related duties
Perform special projects
How You'll Work.
Team & Collaboration
Maintains a positive creates an atmosphere of friendliness and fun through flexibility and teamwork; Generates a friendly atmosphere by encouraging employees to greet and speak to providing prompt, courteous, and efficient service to customers and sets a good example; Communicates with employees regarding sales and ideas; Instructs, assigns, reviews and plans work of others; Maintains standards; Coordinates activities; Allocates personnel; Acts on employee problems; Selects new employees
Communication Scope
Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders
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