Calvin Klein
Fashion
FloorManager,CalvinKlein
“Floor Manager, Calvin Klein at Calvin Klein. Skills: Customer Service, Sales, People Management. Ensure efficient running of shop floor. Achieve highest levels of customer service”
What You'll Achieve.
Achieve highest levels of customer service; Achieve sales and profit; Achieve company standards/goals for personal sales results; Sales v. budgets; Sales per hour; Units per transaction
Industry & Context.
Resolve conflict; Find in store solutions
What They're Looking For.
Must Have
Previous track record of supervisory or specialist roles within a premium or luxury brand, Previous people management experience, Ability to resolve conflict and unproductive disagreements, Effective communicator, Ability to build relationships with ease, Team player, Confident in giving feedback that promotes positive behavioral change, Work well with change, Able to quickly adapt and work with pace, Energetic and authentic, Showing a clear presence on the shop floor, Approach all issues with a ‘can do’ approach, Act with initiative to find in store solutions
What You'll Do.
Ensure efficient running of shop floor
Achieve highest levels of customer service
Achieve sales and profit
Support Management team
Manage personnel functions
Manage product functions
Manage merchandising functions
Manage business processes
Communicate daily sales goals to staff
Communicate KPIs to staff
Communicate store results to staff
Communicate product sales to staff
Hold ‘one minute meetings’
Provide constructive feedback
Execute company best practices
Model company best practices
Achieve company standards for personal sales results
Respond to Store Manager on competitor information
Communicate community information to Store Manager
Focus staff on quality relationships
Effectively manage customer complaints
Analyze store level reports
Create action plans to improve results
Effectively communicate with Store Manager on operational issues
Perform Manager-on-duty duties
Manage store opening functions
Manage store closing functions
Manage the sales floor
How You'll Work.
Team & Collaboration
Communicate with staff daily; Focus staff on the importance of quality relationships with internal and external customers; Recognise and celebrate contributions and achievements of others
Communication Scope
Effective communicator; Build relationships with ease; Giving feedback
Applying for this Floor Manager, Calvin Klein role?
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