Frasers Group

Retail

FloorManagerBeautyFloor

£35k+ Liverpool, England, United Kingdom FULL TIME
The Brief

“Floor Manager - Beauty Floor at Frasers Group. Skills: Sales leadership, Team motivation, Customer experience. Drive commercial success of beauty department. Enhance performance in line with trends”

What You'll Achieve.

Achieve departmental goals; Drive category growth; Deliver exceptional customer experiences; Achieve store-level KPIs; Achieve sales targets; Achieve company incentives; Achieve customer satisfaction; Achieve operational efficiency

Industry & Context.

Retail
Problems you'll solve

Problem-solver; Resolve conflicts; Make effective decisions

What They're Looking For.

Must Have

3+ years experience in beauty industry, Proven leadership experience, Customer service expertise, Established local client network, Proven sales performance, Achieving targets, Managing budgets, Managing stock levels, Excellent product knowledge, Solid understanding of retail operations, Verbal communication skills, Written communication skills

Nice to Have

Experience in a leadership role

What You'll Do.

Drive commercial success of beauty department

Enhance performance in line with trends

Develop strategic plans

Achieve departmental goals

Analyse data and KPIs

Drive category growth

Lead and inspire teams

Deliver exceptional customer experiences

Provide guidance and coaching

Oversee daily operations

Ensure efficiency and quality

Adhere to company policies

Use business communication tools

Collaborate with Store Manager

Escalate people issues

Escalate performance issues

Collaborate with brand partners

Manage stock deliveries

Manage visual merchandising

Manage in-store events

Monitor store-level KPIs

Achieve sales targets

Achieve company incentives

Achieve customer satisfaction

Achieve operational efficiency

Ensure wage controls are met

Resolve wage control issues

Control stock movement

Run accurate store audits

Implement visual standards

How You'll Work.

Team & Collaboration

Work with head office teams; Work with beauty teams; Build lasting relationships; Interact at all levels; Work with beauty brand partners; Collaborate with third-party brand teams

Communication Scope

Interpersonal skills; Verbal communication; Written communication

Free ATS check

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