FloorManager

The Role… Located on Avenida Tibidabo, our third Casa in the city will include a state-of-the-art gym, a full-service spa and hair salon, an 18 m² outdoor pool, a café, and two floors of club space. What we are looking for in a Floor Manager... Leading service on the floor and supporting the team to provide warm, friendly and efficient service according to our standard operating procedures. Ensuring our full allergy procedure is followed to protect the safety of our members, guests and team. Being visible on the floor and touching every table to check in on their experience. Getting to know members, remembering their names and building connections. Leading by example with consistency, clarity and fairness to drive a productive and happy team. Creating a sense of fun and community within the team. Coordinating tasks, delegating responsibilities and working with other departments to ensure efficient service. Possessing a strong understanding of our food and drink to monitor quality, make recommendations, pairings and accommodate specific requests. Monitoring Mystery Guest / Chilli Reports/ member and guest feedback and addressing areas for improvement. Communicating openly across departments and working with the management team to deliver elevated experiences. Resolving any complaints and handling all interactions with the highest level of hospitality and professionalism. Supporting recruitment and onboarding new starters according to staffing levels/ head counts. Conducting coffee chats and performance reviews according to company guidelines, assessing performance levels and development opportunities. Ensuring all opening and closing procedures are completed to standard. Maintaining an organised and clean working environment, ensuring all hygiene and safety standards are met. Wearing the correct dress code and maintaining the highest level of grooming standards. Checking and maintaining uniform and grooming standards of the team. Leading motivating and informative da