Soho House & Co.
FloorManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Floor Manager at Soho House & Co.. Skills: Leading service on the floor, Supporting the team, Ensuring our full allergy procedure is followed, Monitoring Mystery Guest / Chilli Reports/ member and guest feedback, Resolving any complaints, Supporting recruitment and onboarding new starters, Conducting coffee chats and performance reviews, Ensuring all opening and closing procedures are completed to standard, Maintaining an organised and clean working environment, Checking and maintaining uniform ”
What You'll Achieve.
Drive a productive and happy team.; Deliver elevated experiences.; Enhance skills, knowledge and passion.
Industry & Context.
Resolving any complaints; Addressing areas for improvement
Wearing the correct dress code and maintaining the highest level of grooming standards.
What They're Looking For.
Must Have
Understanding of our food and drink, Following all company policies and procedures in relation to code of conduct, health
Nice to Have
Experience with X, Knowledge of X, Proficient in X, Familiar with X, X experience required
What You'll Do.
Leading service on the floor and supporting the team to provide warm
friendly and efficient service according to our standard operating procedures.
Ensuring our full allergy procedure is followed to protect the safety of our members
Being visible on the floor and touching every table to check in on their experience.
Getting to know members
remembering their names and building connections.
Leading by example with consistency
clarity and fairness to drive a productive and happy team.
Creating a sense of fun and community within the team.
delegating responsibilities and working with other departments to ensure efficient service.
Possessing a understanding of our food and drink to monitor quality
pairings and accommodate specific requests.
Monitoring Mystery Guest / Chilli Reports/ member and guest feedback and addressing areas for improvement.
Communicating openly across departments and working with the management team to deliver elevated experiences.
Resolving any complaints and handling all interactions with the highest level of hospitality and professionalism.
Supporting recruitment and onboarding new starters according to staffing levels/ head counts.
Conducting coffee chats and performance reviews according to company guidelines
assessing performance levels and development opportunities.
Ensuring all opening and closing procedures are completed to standard.
Maintaining an organised and clean working environment
ensuring all hygiene and safety standards are met.
Wearing the correct dress code and maintaining the highest level of grooming standards.
Checking and maintaining uniform and grooming standards of the team.
Leading motivating and informative daily team briefings in preparation for shift
to include any menu changes
specials and tastings.
Preparing and monitoring efficient team rotas and reducing unnecessary overtime.
coaching and training on the job.
Managing yours and the team's Soho Learn attendance to enhance skills
knowledge and passion.
Following all company policies and procedures in relation to code of conduct
How You'll Work.
Team & Collaboration
Coordinating tasks, delegating responsibilities and working with other departments to ensure efficient service.; Communicating openly across departments and working with the management team to deliver elevated experiences.; Checking and maintaining uniform and grooming standards of the team.; Leading motivating and informative daily team briefings in preparation for shift, to include any menu changes, specials and tastings.; Preparing and monitoring efficient team rotas and reducing unnecessary overtime.; Supervising, coaching and training on the job.; Managing yours and the team's Soho Learn attendance to enhance skills, knowledge and passion.
Communication Scope
Communicating openly across departments
Full Job Description
The Role… Located on Avenida Tibidabo, our third Casa in the city will include a state-of-the-art gym, a full-service spa and hair salon, an 18 m² outdoor pool, a café, and two floors of club space. What we are looking for in a Floor Manager... Leading service on the floor and supporting the team to provide warm, friendly and efficient service according to our standard operating procedures. Ensuring our full allergy procedure is followed to protect the safety of our members, guests and team. Being visible on the floor and touching every table to check in on their experience. Getting to know members, remembering their names and building connections. Leading by example with consistency, clarity and fairness to drive a productive and happy team. Creating a sense of fun and community within the team. Coordinating tasks, delegating responsibilities and working with other departments to ensure efficient service. Possessing a strong understanding of our food and drink to monitor quality, make recommendations, pairings and accommodate specific requests. Monitoring Mystery Guest / Chilli Reports/ member and guest feedback and addressing areas for improvement. Communicating openly across departments and working with the management team to deliver elevated experiences. Resolving any complaints and handling all interactions with the highest level of hospitality and professionalism. Supporting recruitment and onboarding new starters according to staffing levels/ head counts. Conducting coffee chats and performance reviews according to company guidelines, assessing performance levels and development opportunities. Ensuring all opening and closing procedures are completed to standard. Maintaining an organised and clean working environment, ensuring all hygiene and safety standards are met. Wearing the correct dress code and maintaining the highest level of grooming standards. Checking and maintaining uniform and grooming standards of the team. Leading motivating and informative da
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