Calvin Klein Underwear
FloorManager(38hours)
“Floor Manager (38 hours) at Calvin Klein Underwear. Skills: customer service, sales, people management, operational efficiency. Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.. Support the Management team managing all personnel, product and merchandising functions, business processes and results for their store.”
What You'll Achieve.
achieve the highest levels of customer service, sales and profit; achieve individual sales goals; achieve key performance indicators; achieve store results; achieve product sales; Achieve company standards/goals for personal sales results: sales v. budgets, sales per hour and units per transaction.
Industry & Context.
ability to resolve conflict and unproductive disagreements; approach all issues with a ‘can do’ approach and act with initiative to find in store solutions; Analyse store level reports and create action plans to improve results
What They're Looking For.
Must Have
previous track record of supervisory or specialist roles within a premium or luxury brand, previous people management experience with the ability to resolve conflict and unproductive disagreements, effective communicator with the ability to build relationships with ease, team player who recognises and celebrates the contributions and achievements of others, confident in giving feedback that promotes positive behavioral change, work well with change, being able to quickly adapt and work with pace, energetic and authentic showing a clear presence on the shop floor, approach all issues with a ‘can do’ approach and act with initiative to find in store solutions
What You'll Do.
Ensure the efficient running of the shop floor
in order to achieve the highest levels of customer service
Support the Management team managing all personnel
product and merchandising functions
business processes and results for their store.
Communicate with staff daily their individual sales goals
key performance indicators
product sales and other information to help them provide unparalleled service and achieve.
Hold ‘one minute meetings’ at the end of employees’ summarise their performance results
provide constructive feedback and recognition.
Execute and model company established best practices in Customer Service
Achieve company standards/goals for personal sales results: sales v. budgets
sales per hour and units per transaction.
Respond to and communicate with the Store Manager on all competitors
community information that could impact company business.
Focus staff on the importance of quality relationships with internal and external customers.
Effectively manage customer complaints in a timely and effective way.
Analyse store level reports and create action plans to improve results.
Effectively communicate with the Store Manager regarding day-to-day operational issues of the store.
Perform Manager-on-duty manage store opening/closing functions and the sales floor.
How You'll Work.
Team & Collaboration
Support the Management team managing all personnel, product and merchandising functions, business processes and results for their store.; Communicate with staff daily their individual sales goals, key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve.; Respond to and communicate with the Store Manager on all competitors, community information that could impact company business.; Effectively communicate with the Store Manager regarding day-to-day operational issues of the store.; Be a team player who recognises and celebrates the contributions and achievements of others.
Communication Scope
effective communicator with the ability to build relationships with ease; giving feedback that promotes positive behavioral change; Communicate with staff daily; Respond to and communicate with the Store Manager; Effectively communicate with the Store Manager
Process & Methodology
create action plans to improve results
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