M&T Bank
Financial Services
FloatingTeller
“Floating Teller at M&T Bank. Skills: Customer service, Transaction processing, Digital fluency. Adhere to customer service standards. Provide differentiated customer experience”
Industry & Context.
Resolve customer problems; Risk management decisions
Ability to stand for long periods, Prolonged use of hands/fingers, Lift 5-30 lbs, Ability to read fine print, Open face to face environment
What They're Looking For.
Must Have
6 months customer service experience, Data entry experience, Cash handling experience, Proven verbal communication skills, Proven interpersonal skills, Demonstrated exceptional customer service, Well-organized, Proven time management skills, Proven prioritization skills, Proficient with internet user-level technology
Nice to Have
Bilingual based on branch needs
What You'll Do.
Adhere to customer service standards
Provide differentiated customer experience
Understand customer needs
Educate customers on digital self-service
Engage in lobby management
Inquire about customer needs
Take ownership of customer needs
Balance transactions accurately
Process transactions efficiently
Take ownership of escalated account issues
Log customer complaints
Transition sales opportunities
Provide introduction to banking partner
Complete branch operational activities
Process customer/account maintenance accurately
Complete AML/BSA/KYC activities
Adhere to compliance/risk controls
Promote an environment supporting belonging
Maintain internal control standards
Implement audit points
Address issues raised by regulators
Complete other duties as assigned
How You'll Work.
Team & Collaboration
Interact with areas within the Bank
Communication Scope
Verbal communication
Applying for this Floating Teller role?
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