U. S. Bank
Banking
FloatBranchManager2
“Float Branch Manager 2 at U. S. Bank. Skills: Customer experience, Branch management, Sales, Compliance. Ensure excellent customer experience. Lead and manage branch(es)”
What You'll Achieve.
Ensure that goals are met; Increase customer digital usage; Growing revenue; Managing controllable expenses; Growing the business; Exceeding customer expectations; Becoming central in the lives of our customers
Industry & Context.
Critical thinking; Problem-solving skills
National Mortgage Licensing System (NMLS) registration under the terms of the S. A. F. E. Act of 2008 and Regulation Z, Satisfactory criminal and credit record, Compliance with U. S. Bank Code of Ethics, Compliance with Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures
What They're Looking For.
Must Have
Bachelor’s degree, or equivalent work experience, One to two years of experience working in a sales, retail management, or banking environment, National Mortgage Licensing Service (NMLS) registration
Nice to Have
Thorough product/service knowledge, Thorough knowledge of regulatory, policy and compliance issues, Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems, Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques, Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace, Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills, Ability to evaluate and resolve problems and issues with minimal guidance, Demonstrated success in retail sales environment, Working knowledge of employment practices including rewards and recognition, employee development, and change management
What You'll Do.
Ensure excellent customer experience
Lead and manage branch(es)
Ensure compliance with banking laws
mentor and train team members
Utilize communication and critical thinking
Identify financial resources for customers
Fulfill customer needs with products and services
Help customers reach financial goals
Act as leader for customer experience
Provide motivation and direction for the team
Promote U. S. Bank products and services
Communicate business goals and performance
Create valued environment for team and clients
Set employee performance expectations
Zero in on priorities
Interpret performance results
Hold team accountable
Adapt leadership style
Lead individuals and teams to improved performance
innovation and collaboration
Manage team members day-to-day
Make hiring decisions
Manage employee compensation
Manage employee promotion
Manage employee discipline
Manage employee termination
Adapt to new digital programs
Teach digital fluency
Advocate for digital solutions
Drive initiatives to increase customer digital usage
Plan and execute customer market share growth
Build relationships with partners
Deepen customer relationships
Proactively identify ways to add value
Create a culture of customer obsession
Provide world class customer service
Observe customer experience
Identify opportunities to exceed expectations
Develop long-term relationships
Have proactive customer conversations
Manage customer feedback
Establish and manage advisory and service environment
Communicate with customers about product delivery
Apply financial acumen
Apply problem-solving skills
Maintain in-depth knowledge of products and services
Partner with leadership
Ensure optimal utilization of human capital
Focus on growing revenue
Manage controllable expenses
Participate in local market/community activities
Encourage team volunteer time
Engage with the community
Ensure compliance with all banking laws
Require compliance from staff
Ensure documentation and reporting quality
Limit overall exposure
Maintain satisfactory criminal and credit record
Ensure compliance with Code of Ethics
Ensure compliance with Anti-Money Laundering
Ensure compliance with Bank Secrecy Act
Ensure compliance with information security
Ensure compliance with suspicious activity reporting
Participate in corporate and business line training
Follow account opening procedures
Understand internal suspicious activity referral requirements
Work with customers to understand account activity
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Collaborate with partners including wealth, business banking, mortgage, or payment services; Collaborate with team members, including U. S. Bank partners; Partner with district, regional and divisional leadership
Communication Scope
Effective communication; Concise communication
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