FlightRepresentativeManager

Air Charter Service is a global leader in private aviation and air charter services, delivering exceptional experiences for high-net-worth and ultra-high-net-worth clients worldwide. As our Spain operation continues to grow, we are looking for a highly professional and service-driven Flight Representative to join our Madrid team. This is an exciting opportunity for someone with a background in aviation, VIP services, luxury hospitality, or private travel who thrives in fast-paced, high-pressure environments and is passionate about delivering world-class client experiences. The Flight Representative will be responsible for the end-to-end delivery of all flight representation services in Madrid, ensuring seamless coordination and premium service standards for passengers, crew, and operational partners. This is a hands-on operational role requiring flexibility, excellent communication skills, and the ability to manage multiple priorities while maintaining the highest standards of professionalism and discretion. Key Responsibilities • Manage and oversee assigned flight movements in Madrid • Act as the primary point of contact for passengers, crew, FBOs, and handling agents • Deliver exceptional service to HNW and UHNW clientele • Coordinate passenger arrivals, departures, baggage handling, and aircraft turnaround • Resolve operational issues quickly and efficiently in real time • Build and maintain strong relationships with airport stakeholders, FBOs, and operational partners • Maintain close communication with the ACS operations team on all Madrid flight activity • Provide real-time updates on delays, schedule changes, or operational issues • Submit post-flight operational feedback and reporting • Maintain accurate tracking of all Madrid flight representation activity • Manage personal schedule in line with operational requirements • Remain flexible and available across varying hours, including weekends and holidays • Maintain exceptional personal presentation and prof