Airbus Americas Customer Services, Inc.
FlightOperationsSupportManager
“Flight Operations Support Manager at Airbus Americas Customer Services, Inc.. Skills: customer satisfaction, Flight Operations, Training strategy, stakeholder management. Ensure customer satisfaction while preserving AIRBUS / SKYWISE interest. Influence Flight Operations and Training strategy”
What You'll Achieve.
meet the customer visits objective while remaining at or below the AOP travel budget; report back to Airbus/Skywise any potential business opportunities which bring added value to the customer and Airbus/Skywise; proactive in identifying opportunities and customer needs
Industry & Context.
prioritize and handle competing tasks in a dynamic context and complex situations
25 % Domestic and International travel, Authorized to work in the US, Vision: Daily able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings., Hearing: Daily able to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms., Speaking: Daily able to speak in conversations and meetings, deliver information and participate in communications., Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts., Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs., Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs., Pushing / Pulling: able to push and pull small office furniture and some equipment and tools., Sitting: Daily able to sit for long periods of time in meetings, working on the computer., Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving., Standing: able to stand for discussions in offices or on the production floor., Travel: able to travel independently and at short notice. 25%, Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. Daily, Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site, Administrative position only PPE required: Steel-toed shoes are required for all shop floor visit, appropriate hearing/eye protection may also be required when visiting the shop floor.
What They're Looking For.
Must Have
professional qualifications in aerospace engineering or a related discipline, More than 10 years minimum of experience in the aerospace industry, 3 years experience in the flight operations domain, level of aviation safety awareness, demonstrated experience in leading and managing transverse teams and activities with no hierarchical authority, excellent track record of customer interfacing experience, Proven resilience and ability to work under significant exposure and pressure, Be able to prioritize and handle competing tasks in a dynamic context and complex situations, Be able to coordinate various stakeholders, Possess interpersonal/negotiation skills in a multi-cultural environment, Have influence and negotiation skills, being able to convince or negotiate with customers in complex situations, Be able to influence customers strategy, demonstrated ability to work and collaborate in multi-functional teams, Be able to work autonomously and take initiatives, Demonstrate leadership, ownership, empathy, flexibility, assertiveness and humility, high-level written and oral communication skills in English, Clear verbal and written communication including on technical aspect toward customers
Nice to Have
Bachelor degree or equivalent experience, Experience in the airline industry, Spanish
What You'll Do.
Ensure customer satisfaction while preserving AIRBUS / SKYWISE interest
Influence Flight Operations and Training strategy
Represents AIRBUS in front of operators
Lead support activities for Flight Operations and Training
Achieve ST objectives
whilst satisfying customers
Coordinate Flight Operations and Training related activities
Establish and maintain relationship with key decision makers
Organize Flight Operations Senior Management Meeting
execution and follow-up of executive meetings
Address key strategic topics
Establish and maintain a close and trustful relationship with operators
Gather data and intelligence enabling ST to identify customers’ needs
Ensure that their needs and expectations are properly addressed
Provide customers’ context within AIRBUS
Make recommendations on the level of support/service
Manage escalations and actions plan
Promote adherence to AIRBUS operational and training standards
Identify opportunities to engage with customers
Identify and report any (potential) safety issue
Contribute to safety enhancement initiatives
Organize Executive Leadership visit plan
Drive Customer Satisfaction Index survey actions plan
Provide support to sales and marketing teams
Lead at least one transversal topic
Increase the efficiency of the organization
Foster the One Voice concept
Harmonize the way of working within the Customer Facing community
How You'll Work.
Team & Collaboration
coordinate various stakeholders; work and collaborate in multi-functional teams; internal communication with CSD and ST management; internal communication with In Service Core Team
Communication Scope
high-level written and oral communication skills in English; Clear verbal and written communication including on technical aspect toward customers
Process & Methodology
leading and managing transverse teams and activities with no hierarchical authority, Manage escalations and actions plan
Applying for this Flight Operations Support Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Airbus Americas Customer Services, Inc.?
Real rants from real employees. Read before you apply.