FlexExperienceInvestigationSpecialist,DeliveryPartnerExperience

The On-Road Transporter Experience and Flex Tech team provides on-road delivery and pickup personnel with best-in-class technical and business solutions, enabling them to perform at the highest level. We obsess over the transporter's quality of day, ensuring they feel supported and empowered in their work, which flows through to our customers. The On-Road Transporter Experience (OTX) and Flex Tech team owns, defines, and operationalizes products and programs to support a global fleet. We own a complementary set of delivery modalities, including smart phone applications, in-vehicle console displays, and supplementary support devices. We index on customer obsession and technical excellence and take pride in our metric and sentiment-driven approach. We are seeking a seasoned investigations and data deep dive specialist to assist in reviewing, defining, and correcting issues in our network. This will cover transporter experience and payment outcomes. Basic Qualifications: - Deep Dive, Data Analysis, Data-Driven Investigations, Metric Instrumentation, Issue Triage Preferred Qualifications: - 6+ years of data visualization and reports tools experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.