Mercier Consultancy Group
Energy
FlemishSpeakingCustomerAgentForEnecoWorkRemoteInGreece
“Flemish Speaking Customer Agent For Eneco - Work Remote In Greece at Mercier Consultancy Group. Skills: Customer service, Flemish fluency. Provide professional customer support in Flemish. Assist customers with account management”
What You'll Achieve.
Achieve high satisfaction levels
Industry & Context.
Problem-solving skills
Remote workspace, Reliable internet connection
What They're Looking For.
Must Have
Fluency in Flemish, Proficiency in English, Customer service experience, Energy or utilities sector experience, Excellent communication skills, Customer-oriented approach, Able to work independently, Self-discipline, Motivation, Proficient in CRM software, Proficient in digital communication platforms, Reliable internet connection, Suitable remote workspace, Problem-solving skills, Ability to manage multiple tasks
Nice to Have
Proficiency in English is a plus
What You'll Do.
Provide professional customer support in Flemish
Assist customers with account management
Assist customers with billing questions
Assist customers with service requests
Assist customers with energy-related inquiries
Resolve customer complaints
Resolve customer issues
Maintain accurate customer interaction records
Collaborate with internal teams
Stay informed about Eneco’s products
Stay informed about Eneco’s services
Stay informed about industry trends
How You'll Work.
Team & Collaboration
Internal teams
Communication Scope
Customer-oriented approach
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