EquipmentShare
Logistics
FleetMonitoringTechnician
“Fleet Monitoring Technician at EquipmentShare. Skills: Fleet monitoring, Incident management, Service delivery. Perform job duties. Monitor fleet systems”
What You'll Achieve.
Maintain fleet uptime; Maintain fleet performance; Ensure effective operations; Ensure service delivery; Resolve issues to satisfaction
Industry & Context.
Incident triage; Troubleshooting; Issue resolution; Problem-solving
7x24 environment, Rotating shifts, Potential on-call schedule, Sit for prolonged periods, Work on a computer, Background check
What They're Looking For.
Must Have
Ability to maintain strict confidentiality, Organizational skills, Attention to detail and accuracy, Time management skills, Communication skills, Ability to leverage technology, Ability to multi-task, Manage multiple priorities, Ability to proofread and edit, Ability to be flexible, Adapt to change, Professional demeanor, Enthusiastic demeanor, Friendly demeanor
Nice to Have
Associate's degree preferred, Technical certification preferred, Trade school training preferred, Equivalent combination of education and experience preferred, 0-2 years customer support experience preferred, 0-2 years operation experience preferred, 0-2 years technical support experience preferred, 0-2 years related field experience preferred, Exposure to heavy equipment preferred, Exposure to mechanical systems preferred, Exposure to fleet operations preferred, Interest in coding preferred, Interest in scripting preferred, Interest in SQL querying preferred, Interest in database querying preferred
What You'll Do.
Monitor fleet systems
Assist with incident triage
Assist with documentation
Assist with escalation
Support incident management process
Identify potential issues
Gather relevant information
Escalate issues as needed
Collaborate with support
Assist in troubleshooting
Resolve equipment issues
Coordinate with internal teams
Support issue resolution
Ensure timely communication
Support Uptime Management Center
Support internal teams
Ensure effective operations
Ensure service delivery
Monitor service maintenance intervals
Monitor branch personnel queries
Monitor customer queries
Respond to branch personnel requests
Respond to customer requests
Follow-up with branch personnel
Follow-up with customers
Ensure issues resolved
Contribute to knowledge base
Support team learning
Participate in training initiatives
Enhance technical knowledge
Enhance operational knowledge
Work with dealerships
Clear critical alerts
Adhere to contractual SLO
Adhere to contractual SLA
Represent department professionally
Interact with internal teams
Interact with customers
How You'll Work.
Team & Collaboration
Collaborate with Services Technical Support; Coordinate with internal teams; Support other members; Interactions with internal teams; Interactions with customers
Communication Scope
Branch personnel queries; Customer queries; Branch personnel requests; Customer requests; Professional interactions
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