Ryder
logistics
FleetMaintenanceOperationsSupervisor
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Fleet Maintenance Operations Supervisor at Ryder. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, management, training, development, performance management, customer relationship management, issue resolutions, customer satisfaction, customer retention, customer communication. Workflow Management. Labor Management”
What You'll Achieve.
ensure business objectives and labor requirements are met; ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business; management of the location performance against metrics to meet and/or exceed assigned objectives; ensuring vehicle uptime; sustaining 65 standards in all relevant shop areas of responsibility; ensuring all vehicles have required specifications in SAM; meet and/or exceed local, state, federal, as well as customer requirements; ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction; meet financial objectives; attain or exceed specified financial targets; data integrity in the Shop Management Online system
Industry & Context.
Triage of unscheduled customer drive-ins; breakdown root cause analysis; implement corrective actions locally; communicate issues to Technical Assistance Center; Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center
What They're Looking For.
Must Have
H. S. diploma/GED required, 1-3 years or more experience in a maintenance operations environment required, Maintenance and Technical experience in a shop environment required
Nice to Have
Associate's degree preferred, Bachelor's degree preferred, Supervisory experience preferred, Experience with a Shop Management System preferred, Microsoft Office intermediate preferred, vehicle diagnostics/repair knowledge (preferred)
What You'll Do.
Workflow Management, Labor Management, Customer Management, Asset Management, Quality Management, Financial Management
How You'll Work.
Team & Collaboration
cross-functional coordination; cross functionally trained in order to be able to back up others within the shop; collaborate with Service Manager to ensure all technicians are properly trained and qualified; communicate issues to Technical Assistance Center
Communication Scope
Ability to professionally represent Ryder and competently interact with customer management; customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates; Conduct customer visits as required by the Customer Care Plan; explanation/ reporting of re·billable activity
Process & Methodology
planning, scheduling, productivity tracking and optimization, shift and shop meetings, RO review and approval, Continuous Improvement programs development and implementation
Full Job Description
_Job Seekers can review the Job Applicant Privacy Policy by clicking[here](http://ryder.com/job-applicant-privacy-policy)._ _**Job Description**_ : At Ryder, our most important competitive advantage is our people. _CULTURE- INTEGRITY- FAMILY_. As an Operations Supervisor, you’ll be part of a fast-paced team, driven to succeed and empowered to develop your operations & managerial career. This is an essential industry and we’ve been in the game since 1933! **Position Summary** The “**Ops Supervisor** ” assists the Ops Manager/Sr. Ops Manager with the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In· Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Ops Supervisor is responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Ops Supervisor will be cross functionally trained in order to be able to back up others within the shop. As with all Ryder shop positions, the Ops Supervisor, or “ _Shift Supervisor_ ”, is responsible for adhering to all Ryder Maintenance Operations policies and procedures. This role may be a developmental position to prepare incumbents for the Ops Manager role because **_w_**** _e allow you to carve out your own career path and promote from within_** , based on performance. The continuous, on-the-job experience here at Ryder opens up other opportunities and provides a long-lasting career. This position comes with a competitive salary and yearly bonus. We also offer a full benefits package, 401k employer match, PT
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