FleetEngineer

What we’re doing isn’t easy, but nothing worth doing ever is. Diligent builds helpful robots that work safely and autonomously in real world environments. We move quickly, solve messy problems, and care deeply about reliability at scale. As a Fleet Engineer, you'll own the reliability and continuous improvement of our deployed robotic fleet — leading hands-on investigations into how and why robots fail in the field, across the mobile base, charging/docking, motion and power, connectivity (modem), and sensor hardware. You'll combine remote data analysis with bench/lab failure analysis at our Austin HQ, turning field-technician reports and fleet data into clear problem statements, validated root causes, and corrective actions driven to closure with engineering, operations, manufacturing, and vendors. This role is based in Austin, TX. It will require 15-20% travel along with close collaboration across software, hardware, operations, and product engineering teams. Key Responsibilities Fleet Reliability own escalated issues (on-call) to support the field team and minimize downtime. Corrective Action contribute to fleet reliability standards. Growth: Raise the team's investigative rigor, work closely with technicians, and grow into mentoring over time. What Success Looks Like Improved FPY and reduced rework rates across production builds. Reduced per-unit cycle time for test/provisioning while increasing test coverage. Stable, fully automated provisioning flow with minimal manual intervention. Basic Qualifications Hands-on electrical debugging — schematics, multimeter/oscilloscope, power, connector and harness fault isolation, basic instrumentation. Hands-on mechanical debugging — mechanisms, tolerances and fits, fixturing, dimensional/force measurement, mechanical drawings; able to pinpoint what is physically wrong with a unit. Hypothesis-driven, quantitative debugging — frame the problem, design discriminating tests, reason about confounding factors, base rates, and sam