FixedOperationsSpecialist

## Description APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers. Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve. We are looking for a Fixed Operations Specialist to serve as a trusted advisor to our dealership partners. In this field-based role, you will work directly with dealership service departments to improve performance, strengthen customer retention strategies, provide training and coaching, and help dealerships maximize the value of APCO's programs and services. ## What You'll Do Dealer Relationship Management Build and maintain strong relationships with dealership leadership, service managers, advisors, and staff Serve as a trusted resource and consultant for dealership fixed operations teams Develop retention strategies that strengthen existing dealer partnerships and support revenue growth Identify opportunities to improve dealership performance and customer experience Training & Performance Coaching Conduct one-on-one development sessions with service personnel and leadership Support dealerships in implementing effective customer retention and service lane processes Reinforce performance expectations and operational best practices through ongoing coaching and follow-up Compliance & Operational Support Provide guidance and support related to APCO products, processes, and service center operations Communicate effectively with dealership personnel to execute initiatives and drive results Territory Management Trav