FirstAltOperationsRep

**Major Responsibilities** * Assist in working with and onboarding transportation partners, managing the daily trips and assisting parents and districts to take care of their needs ​ * Daily customer management to include but not limited to day-to-day operations, new client start-ups, client retention, and development​ * Assist in capturing new business opportunities with current customers and new clients. Work with internal staff on completing proposals and negotiating with customers​ * Acquire and manage staff equipment and any items required to perform trips (i.e: driver/staff badges, business cards, etc.)​ * Monitor any new legislations affecting alternative student transportation. Assist team with implementing new legislations. * Daily customer management to include but not limited to day-to-day operations, new client start-ups, client retention, and development.​ * Will be required to assist in finding, onboarding, and developing ongoing relationships with local and national transportation providers. ​ * During school year startup, it will be required to communicate and negotiate proposed routes with local service providers. ​ * Assist in capturing new business opportunities with current customers and new clients. Work with internal staff on completing proposals and negotiating with customers. ​ * Responsible for overseeing and ensuring that accounts are running efficiently, and customer service levels are managed to client expectations. ​ * Oversee vehicle maintenance and compliance along with managing a large driver and transportation partner pool. ​ * Work in collaboration with internal departments to execute reports and programs to improve service quality, reduce costs, and increase service productivity.​ * Maintain a safe and efficient environment for our passengers, contractors, and non-riding public by managing regulatory and client policies and procedures.​ * Follow all First Student policies and procedures while providing the best customers service to