Pinewood. AI
SaaS
FirstLineSupportConsultant(AppsSupport)
“First Line Support Consultant (Apps Support) at Pinewood. AI. Skills: Application Support, Customer Support, Swedish Language, English Language. Be first point of contact. Respond quickly and professionally”
What You'll Achieve.
Resolve issues quickly; Ensure high-quality experience; Improve performance; Manage workload; Support others; Keep customers reassured
Industry & Context.
Problem-solving; Troubleshooting; Root cause analysis
Occasional travel, Adaptability, Seasonal offset rota, Shift rotation
What They're Looking For.
Must Have
Fluent Swedish and English, 1 year IT Support experience, Non-scripted IT Support role, Customer service skills, Proactive self-led approach, Understand business needs, Support tools proficiency, Collaborative team player, Eagerness to learn
Nice to Have
SaaS experience, IT experience, Automotive experience, Dealership software experience, Platform support experience, Dealership software experience, Finance software experience, Accounts software experience, Aftersales software experience, Automotive industry experience, Pinewood. AI familiarity, Automotive retail platforms familiarity, Dealership operations understanding
What You'll Do.
Be first point of contact
Respond quickly and professionally
Offer helpful resolutions
Support Swedish customers
Support English customers
Support product modules
Log customer interactions
Triage and escalate issues
Update customers on tickets
Track own performance
Contribute to team goals
Build system knowledge
Build product knowledge
Represent Pinewood. AI
How You'll Work.
Team & Collaboration
Global customer base; Application Support team; Close-knit group; Team goals
Communication Scope
Written communication; Verbal communication; Clear communication; Confident communication
Applying for this First Line Support Consultant (Apps Support) role?
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