FirstLineManager

**Job Description Summary** The First Line Manager is responsible for leading, coaching, and developing a team to deliver high‑quality performance and achieve business objectives. This role plays a critical part in executing Sandoz’s strategy by ensuring strong team capabilities, effective resource utilization, and full compliance with company standards and policies. **Job Description** ## **Major accountabilities: ** * Accountable for achieving own and team’s agreed sales, productivity and performance targets. * Creates and executes business plans to drive this achievement, and is responsible for brands’ strategic and tactical planning in line with company strategy and standards. * Works independently to maintain existing clients and to develop new business opportunities. * Manages and optimizes effective allocation of resources to deliver required business results. * Manages area sales and expense budgets. * Serves as a communication bridge from Senior Management to Sales Representatives * Leads a high-performing team of Medical Representatives, hires, trains and develops them as necessary; provides coaching and feedback to the team. * Manages relationships with key accounts’ decision makers, key opinion leaders, patient associations; and other colleagues across business functions to achieve desired results. * Masters product knowledge and disease area knowledge; and coach the team on the same. * Gathers and is updated on required information regarding the market, key competitors’ market data, pricing intelligence, key accounts etc. * Ensures Excellency in Customer Satisfaction and Customer Services. * Complete all reporting and administrative requirements in a timely and accurate manner. * Operates within Sandoz compliance, policies and procedures; and creates a culture that ensures all reports, direct and indirect, do the same. * Reporting of technical complaints / adverse events / special case scenarios related to Sandoz products within 24 hours of receipt. * D