Sailaway Port Douglas
Hospitality
FirstDeckhand
Neural analysis suggests this role is
optimal for Mid+ candidates.
“First Deckhand at Sailaway Port Douglas. Skills: Customer service, Safety management, Environmental interpretation. Deliver exceptional customer service. Manage passenger boarding process”
Industry & Context.
Physically fit, Work in hot environments
What They're Looking For.
Must Have
Coxswain Grade 1 NC, Senior First Aid/CPR/O2 Certificate, Responsible Service of Alcohol Certificate, Food Hygiene Certificate, Previous experience working on a vessel, Previous experience within the tourism industry
Nice to Have
Advanced Reef Teach Course Certificate
What You'll Do.
Deliver exceptional customer service
Manage passenger boarding process
Conduct safety briefs
Conduct snorkelling briefs
Encourage passenger participation
Conduct Glass Bottom Boat Tours
Ensure vessel and equipment are cleaned
Store vessel and equipment
Assist in emergency response drills
Provide first aid support
Complete incident reports
Maintain First Aid Kit
Maintain oxygen supplies
How You'll Work.
Communication Scope
Passenger engagement; Environmental interpretation
Full Job Description
**Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.** **About Us** At Sailaway, we’re passionate about sharing the beauty and wonder of the Great Barrier Reef. Our mission is to provide guests with an unforgettable experience through expert reef interpretation and sustainable sailing adventures. Our team brings together passionate experts who deliver engaging and informative presentations, helping guests appreciate the fragile marine environment and the incredible life beneath the surface. Complementing this knowledge are skilled professionals who ensure safety and comfort while delivering the thrill of pure sailing aboard state-of-the-art catamarans. Based in Port Douglas, we offer daily access to spectacular reef sites, including Mackay Coral Cay and the idyllic Low Isles. These locations feature vibrant coral gardens, giant clams, and abundant marine life, making them perfect for snorkellers. We pride ourselves on exceptional customer service, sustainability, and creating memorable experiences for every guest. **About Journey Beyond** Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, an
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