Johnson Controls
thermal management, mission-critical building systems, energy efficiency, and decarbonization
FireServiceTechnician
“Fire Service Technician at Johnson Controls. Skills: Fire alarm systems, Troubleshooting, Repairing installed systems, Customer service. Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Contact customer representative and ascertain equipment/systems problems”
What You'll Achieve.
Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items; As a trusted advisor to our customers, you will provide solutions and outcomes at the time of service
Industry & Context.
Diagnose problems; Solve building inefficiencies; Resolve service-related items
Participate in a scheduled On-call rotation, On call and after-hours work required on occasion at customer need, Physical labor to include carrying and moving equipment and tools up to 50-70 lbs, Work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc, Work flexible hours including weekends to meet customer requirements, Maintain truck inventory, Adhere to, implement, and always follow safety guidelines and procedures, Possess a valid driver’s license and driving record that meets company requirements, Retain any licenses that are required by National, State and Local codes
What They're Looking For.
Must Have
4+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems, Experience in reading and interpreting blueprints, submittments, and operational/product manuals, Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices, Ability to follow verbal and written instructions, Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs, Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc, Ability to work flexible hours including weekends to meet customer requirements, Demonstrate a high level of customer service, Maintain truck inventory to ensure timely response to customer needs, Ability to adhere to, implement, and always follow safety guidelines and procedures, Possess a valid driver’s license and driving record that meets company requirements, Retain any licenses that are required by National, State and Local codes
Nice to Have
NICET Level II certification strongly preferred, Experience CCTV and IT and IP networks a plus
What You'll Do.
Receive service calls from Service Resource Center
including a brief description of equipment/system malfunctions
Contact customer representative and ascertain equipment/systems problems
Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
Follow prescribed troubleshooting procedures and refer to technical manuals
change notices and bulletins
etc. to repair equipment
troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell
Read and interpret blueprints
specifications software/systems
schematics and operational product manuals
Complete Service Acknowledgements with proper coding through communication devices
such as smart phones and laptop computers
Obtain customer signature upon completed service call assignment
Trouble shooting and repairing installed systems
Organize and effectively utilize technical resources
and support to assure efficient execution of all assigned tasks
Complete and submit all required task-related
and other documentation in a timely manner
Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities
Provide quotes to support recommendations and solutions
How You'll Work.
Team & Collaboration
Help to train or mentor others on the service team
Communication Scope
Excellent written/verbal communication; Consistently communicating with the district staff and customers to ensure customer satisfaction
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