Johnson Controls
FireServiceTechIntern
“Fire Service Tech Intern at Johnson Controls. Skills: fire alarm systems, trouble shooting, customer service. Receive service calls. Contact customer representative”
What You'll Achieve.
ensure customer satisfaction; Provide our customers with the highest level of service to solve building inefficiencies and resolve service-related items; provide solutions and outcomes at the time of service; ensure facility is running efficiently; Provide quotes to support recommendations and solutions
Industry & Context.
Diagnose problems; trouble shooting; resolving low voltage circuit troubles; solve building inefficiencies; resolve service-related items; Provide recommendations and solutions
On-call rotation, On call and after-hours work required on occasion, physical labor to include carrying and moving equipment and tools up to 50-70 lbs, work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc, work flexible hours including weekends, Overnight travel may be required, Maintain truck inventory, adhere to, implement, and follow safety guidelines and procedures at all times, Possess a valid driver’s license and driving record that meets company requirements, Retain any licenses that are required by National, State and Local codes
What They're Looking For.
Must Have
1 plus years’ experience with fire alarm, access control, security intrusion, sound and communications systems, Must be able to interpret blueprints, diagrams and specifications, A good working knowledge of computers is necessary, Ability to follow verbal and written instructions, Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs, Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc, Ability to work flexible hours including weekends to meet customer requirements, Demonstrate a high level of customer service, Maintain truck inventory to ensure timely response to customer needs, Ability to adhere to, implement, and follow safety guidelines and procedures at all times, organizational skills, positive attitude, an ability to learn quickly, Possess a valid driver’s license and driving record that meets company requirements, Retain any licenses that are required by National, State and Local codes
Nice to Have
Technical training, State of Ohio Fire Alarm License, Experience CCTV and IT and IP networks
What You'll Do.
Receive service calls
Contact customer representative
Perform service and repairs
Follow troubleshooting procedures
Refer to technical manuals
troubleshoot and install systems
Read and interpret blueprints
Exhibit customer service skills
Complete Service Acknowledgements
Obtain customer signature
Participate in On-call rotation
Train or mentor others
Provide highest level of service
Solve building inefficiencies
Resolve service-related items
Provide solutions and outcomes
How You'll Work.
Team & Collaboration
working collaboratively; join our diverse team; communicating with the district staff; Help to train or mentor others on the service team
Communication Scope
excellent written/verbal communication; consistently communicating with the district staff and customers
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