FireServiceSupervisor

**About Us:** Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward **What You Will Do** We are seeking a motivated Fire Service Supervisor to lead a team of field service technicians delivering timely, high-quality service to our customers. You will drive service revenue growth, develop and mentor team members, and partner closely with internal teams to deliver strong customer outcomes and maintain a culture of safety. **How You Will Do It** * Lead, coach, and develop a team of field service technicians, including goal setting, regular 1:1s, performance reviews, training, and mentorship * Plan, prioritize, and dispatch service calls to support on-time arrival and first-time fix; partner with service coordinators and schedulers to optimize routing and workload * Build strong customer relationships to drive satisfaction and identify service growth opportunities * Promote a strong safety culture through safety training, job hazard analysis, incident investigation, and compliance with policies * Monitor and report key service metrics such as response time, first-time fix rate, backlog, and on-time completion; implement continuous improvement actions * Ensure accuracy and quality of service documentation, work orders, and reporting; validate parts usage and warranty alignment * Manage resources to improve efficiency, reduce costs, and support service profitability