Johnson Controls
FireServiceOperationsManager
“Fire Service Operations Manager at Johnson Controls. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. drive customer satisfaction. supervising a team of technicians, service sales reps, and administrators”
What You'll Achieve.
drive customer satisfaction; ensure contractual obligations are fulfilled; minimizing customer concerns and enhancing customer relations; meet or exceed corporate goals and objectives; maximizing market potential in all business segments to include new service sales, revenue, and profitability; achieve and/or exceed their assigned goals and objectives
Industry & Context.
quickly resolving customer complaints concerning service and collection issues
Must be able to pass a pre-employment background screening and drug test., Possess a valid driver’s license and driving record that meets company requirements.
What They're Looking For.
Must Have
Minimum of 5-10 years’ experience in an integrated systems sales/service environment with a portion of time spent in a supervisory role., Strong, positive leadership skills., Action oriented., understanding of P&L components and relationships, Proficient with MS Office as well as online systems., Demonstrated management/leadership abilities to include training, team building, presentation and negotiation skills, administration, and effective interaction with, Must be able to pass a pre-employment background screening and drug test., Possess a valid driver’s license and driving record that meets company requirements.
Nice to Have
Knowledge of Oracle a plus.
What You'll Do.
drive customer satisfaction
supervising a team of technicians
support the district’s service customers
ensure contractual obligations are fulfilled
quickly resolving customer complaints concerning service and collection issues
minimizing customer concerns and enhancing customer relations
managing employees in the following disciplines: Fire Alarm
Access Control and CCTV
and processes designed to meet or exceed corporate goals and objectives
maximizing market potential in all business segments to include new service sales
managing the Service Department to an approved financial plan
departmental employees’ effective and timely customer communications
building solid customers relationships from initial contact through order acquisition
delivery and installation
training service personnel
building a team with the skillset and customer service focus to support and grow the district
Ensures that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals and objectives
Conducts employee evaluations and/or communicates performance improvement strategies and actions
hiring quality individuals who possess the necessary skills
and experience to fill open job positions
Identifies areas such as sales skills
business and product knowledge
and customer service where training and development can enhance the department’s ability to meet current and future business needs
Maintains an open channel of communication among all departments and personnel to ensure consistent dialogue
and maintain employee morale
participate in technician ride-alongs to ensure compliance with corporate safety programs
and review technicians’ abilities
ensure complete understanding of company policies/processes
reviewing them with employees to promote understanding and compliance
Ensures that all employees comply with corporate safety programs and that employee safety training is complete and up-to-date
Completes all workplace accident investigations as required by the company’s EH&S policy
Identifies safety issues and hazards and notifies the corporate safety officer of conditions that require corrective action
and local laws and regulations
as well as all Company policies and procedures
How You'll Work.
Team & Collaboration
cross-functional coordination; Maintains an open channel of communication among all departments and personnel to ensure consistent dialogue, foster initiative, and maintain employee morale
Communication Scope
customer communications; presentation skills; negotiation skills; effective interaction
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