Harvard University
Higher Education
FireSafetySystemSupervisor
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“Fire Safety System Supervisor at Harvard University. Skills: Fire safety systems, SOP development, Service Level Agreements, Performance management. Develops and refines SOPs for core work activities. Establishes process for temporary impairment and restoration of”
What You'll Achieve.
Maintain compliance; Optimize resource efficiency; Ensure highest levels of performance; Ensure high levels of satisfaction; Identify trends and opportunities; Ensure life safety program compliance; Ensure optimal alignment of resources
Industry & Context.
Root cause analysis; Troubleshooting; Data-driven decision making
Critical Operations Personnel, On-site support during emergency situations
What They're Looking For.
Must Have
UL listed to perform third-party pre-acceptance testing, Develops Standard Operating Protocols (SOPs), Creation and success of Service Level Agreements, Provides technical guidance to project management teams, Oversees and inspects work for quality, Administers and delivers performance management actions
What You'll Do.
Develops and refines SOPs for core work activities
Establishes process for temporary impairment and restoration of
Establishes protocols for prioritization of all work
Establishes timeliness standards for completion of all work
Monitors work management database daily
Establishes protocols for maintenance of records
Provides guidance to customers in work scopes
Manages or supports additional technical resources
Performs O&M review of customer plans
Develops Service Level Agreements
Solicits customer feedback on timeliness and quality
Performs audits and analyses of maintenance activities
Prepares customer and management reports
Works closely with Campus Services Safety Officer
Works closely with Life Safety Officer
Incorporates required changes into work group SOPs
Selects and develops staff positions
Develops and administers employee communication strategies
Provides employee coaching
and disciplinary actions
How You'll Work.
Team & Collaboration
Cross-functional coordination; Collaborative partnerships; Internal and external consultants; Campus Services Safety Officer; Life Safety Officer; Electrical Compliance Inspector
Communication Scope
Customer reports; Management reports
Process & Methodology
Project management
Full Job Description
By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive. Why join Harvard University Central Administration? Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals. Job Summary: Facilities Maintenance Operations (FMO) offers building & landscape maintenance, and custodial services to Harvard faculties and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business. The Fire Safety Services group includes a large hourly workforce (+ 38 technicians) that maintain, repair, inspect and test building fire protection and life safety systems throughout the University on a fee-for-service basis. The maintained equipment inventory includes fire alarm systems, fire pumps, fire suppression systems, emergency lighting systems, and emergency generators used to power life-safety circuits and critical systems. The group supports a central fire alarm reporting system that receives building alarm signals through the University Operations Center (which relays them to the municipal fire departments) and maintains on-site staffing 24 x7 for alarm response and service. The group is UL listed to perform third-party pre-acceptance testing and reporting for the Authority Havi
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