Johnson Controls
smart, healthy and sustainable buildings
FireDetectionServiceTechnicianI
“Fire Detection Service Technician I at Johnson Controls. Skills: Fire & Life Safety systems, troubleshooting, repair, customer service. Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Contact customer representative and ascertain equipment/systems problems”
What You'll Achieve.
ensure customer satisfaction
Industry & Context.
Diagnose problems
Participate in a scheduled On-call rotation, Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs, Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc, Dedication to safety through our Zero Harm policy, Ability to adhere to, implement, and always follow safety guidelines and procedures
What They're Looking For.
Must Have
2+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems, Experience in reading and interpreting blueprints, submittments, and operational/product manuals, Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices, High School Diploma or equivalent, Ability to follow verbal and written instructions, Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs, Able to work in unusual and sometimes difficult positions such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc, Demonstrate a high level of customer service, Maintain truck inventory to ensure timely response to customer needs, Ability to adhere to, implement, and always follow safety guidelines and procedures, organizational skills, positive attitude, ability to learn quickly
Nice to Have
NICET Level II certification strongly preferred
What You'll Do.
Receive service calls from Service Resource Center
including a brief description of equipment/system malfunctions
Contact customer representative and ascertain equipment/systems problems
Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
Follow prescribed troubleshooting procedures and refer to technical manuals
change notices and bulletins
etc. to repair equipment
troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell
Read and interpret blueprints
specifications software/systems
schematics and operational product manuals
Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction
Complete Service Acknowledgements with proper coding through communication devices
such as smart phones and laptop computers
Obtain customer signature upon completed service call assignment
Participate in a scheduled On-call rotation
Help to train or mentor others on the service team
Perform other duties as assigned
Maintain truck inventory to ensure timely response to customer needs
How You'll Work.
Team & Collaboration
Encouraging and collaborative team environment; Help to train or mentor others on the service team; consistently communicating with the district staff and customers
Communication Scope
consistently communicating with the district staff and customers; Ability to follow verbal and written instructions
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