Johnson Controls
Building Systems
FireDetectionServiceTechnician
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Fire Detection Service Technician at Johnson Controls. Skills: Fire alarm systems, Building systems, Customer service. Receive service calls. Contact customer representative”
What You'll Achieve.
Solve building inefficiencies; Resolve service items; Ensure facility running efficiently
Industry & Context.
Diagnose problems; Troubleshoot systems
On-call rotation, Overnight travel, Flexible hours, Work weekends, Physical labor, Carry up to 70 lbs, Move up to 70 lbs, Climb ladders, Work on scaffolding, Work on high lift equipment, Work within ducts, Work in crawl spaces, Work above ceilings, Valid driver's license, Pass background test, Pass drug test
What They're Looking For.
Must Have
2+ years low voltage systems experience, Fire/Life Safety systems experience, Access Control experience, Nurse Call experience, Paging systems experience, Read blueprints, Interpret submittals, Interpret operational manuals, Interpret product manuals, Knowledge of test equipment, Knowledge of multi-meter, Knowledge of digital analyzer, Knowledge of commissioning devices, Carry equipment up to 70 lbs, Move tools up to 70 lbs, Climb ladders, Work on scaffolding, Work on high lift equipment, Work within ducts, Work in crawl spaces, Work above ceilings, Work flexible hours, Work weekends, High level customer service, Maintain truck inventory, Adhere to safety guidelines, Follow safety procedures, Organizational skills, Ability to learn quickly, Valid driver's license, Pass pre-employment background test, Pass pre-employment drug test, Retain required licenses
Nice to Have
NICET Level II certification
What You'll Do.
Receive service calls
Contact customer representative
Provide highest level service
Solve building inefficiencies
Resolve service items
Follow troubleshooting procedures
Refer to technical manuals
Refer to part manuals
Refer to change notices
Refer to modification notices
Troubleshoot fire systems
Service life safety systems
Troubleshoot life safety systems
Install life safety systems
Service SimplexGrinnell systems
Troubleshoot SimplexGrinnell systems
Install SimplexGrinnell systems
Interpret specifications
Exhibit customer service skills
Communicate with district staff
Communicate with customers
Complete Service Acknowledgements
Obtain customer signature
Participate in on-call rotation
Provide recommendations
Ensure facility running efficiently
How You'll Work.
Team & Collaboration
Work with customers; Work with district staff; Train service team; Mentor service team
Communication Scope
Customer communication
Full Job Description
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Visit [johnsoncontrols.com](http://www.johnsoncontrols.com/) for more information and follow @Johnsoncontrols on social platforms. **Be part of the future!** We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we’ll give you the space and opportunities to grow and succeed. We are committed to make a difference. **What we offer:** * Competitive Starting Pay * Paid Training * Tuition reimbursement * Global Advancement Opportunities * Company Vehicle (as applicable) * Referral Bonuses * Comprehensive Benefits * Medical/Dental/Vision insurance * Health Savings Account (HSA) * Life Insurance * 401(k) savings plan with company match * Short-Term and Long-Term Disability * Employee Assistance Program * Wellness Program * And more! **What you will do:** Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions. Responsible to contact customer representative and ascertain equipment/systems problems. Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites. Provide our customers with the highest level of service to solve buildi
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